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Senior Support Developer

Job Title: Senior Support Developer
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM10,000 - RM15,000
Contact Name: Lewis Chung
Contact Email: lewis.chung@ellwoodconsulting.com.my
Job Published: October 05, 2016 11:17

Job Description

About our client

  • More than 70,000 employees in over 40 countries.
  • One of the biggest name in BPO servicing Digital Marketing, Financial Services, Customer Relationship Management, Supply Chain and IT Services.
  • Leading SCM and CRM provider.

 

Your responsibilities

  • Provide technical consultation to the Business/System Analyst and Project Manager for developing and supporting new systems or enhancing existing ones to support the business. 
  • Research and evaluation of alternative solutions, and recommend implementations. 
  • Provide on-site or remote access support and guidance to clients. 
  • Work closely with team members and associated companies in other region to resolve support issues. 
  • Maintain appropriate levels of technical, functional and procedural documentation. 
  • Ensuring Service Quality levels are maintained and adhered to. 
  • Ensuring all issues are handled in a timely manner. 
  • Reviewing outstanding issues on hand and ensuring clients are kept informed of the progress.  

 

You will have

  • Bachelor or Master Degree in Information Systems, Computer Science, Computer Engineering, or equivalent. 
  • Minimum of 3-5 years professional experience in the support (L3) and/or development of Java and large scale business applications. 
  • Having keen interest in cloud application platform/tools i.e. Amazon Web Services (AWS) 
  • Experience in one or more cloud application platform e.g. AWS, Azure, Google Cloud is highly desired. 
  • Familiar with one or more configuration management tools e.g. Chef, Puppet, Ansible. 
  • Familiar with one or more Continuous Integration and/or Delivery tools e.g. Jenkins, Bamboo. 
  • Familiar with one or more build systems e.g. Ant, Maven, Gradle. 
  • Experience with one or more scripting languages e.g. Bash, Python, Ruby is highly preferred. 
  • Solid analytical, interpersonal and communication (verbal and written) skills. 
  • This job demand flexibility and willingness to work in dynamic environment with customer driven project. The candidates are expected to communicate with clients and colleagues in EU regularly. 
  • Ability to work under tight deadlines. Independent, self-discipline, self-organize, and able to learn and work under minimum supervision. 
  • Candidate must be willing to work on shift (24/5).