Job description
About our client
My client is currently seeking a Senior Account Manager to join their vibrant team in Singapore, operating from their newly established office. This role demands an individual with a deep passion for technology and comprehensive knowledge of payments. The ideal candidate should possess proven leadership skills to effectively manage a team, coupled with a strong understanding of payments processing.
About the role
This role reports directly to the Sales Director, APAC that sits in Singapore and the Account Manager's core responsibility lies in cultivating and expanding relationships with significant clients in the APAC region. This role centres on acting as a trusted offering expert guidance for solution offerings, ensuring exceptional client experiences, and driving revenue growth through cross-selling and upselling.
Your responsibilities
Cultivate and nurture strong relationships with both internal and external stakeholders, prioritizing client satisfaction, adoption, and retention.
Act as a dedicated advocate for clients, effectively managing their expectations while aligning company goals with their needs.
Drive revenue and margin growth by identifying cross-sell and upsell opportunities, striving to meet individual sales quotas.
Act as the primary point of contact for addressing clients' commercial needs.
Execute established team processes to achieve high performance, including Account Development Plans, pipeline management, and reporting.
Collaborate closely with the Implementations team to ensure seamless client onboarding and the successful implementation of additional products during the go-live phase.
Stay informed about the ever-evolving payments industry by conducting proactive research and reading and share valuable insights and updates with the Account Management (AM) team to enhance collective knowledge and expertise.
You will have
People-oriented problem solver with a passion for the tech payments industry.
Over 7 years of AM experience in APAC, consistently growing revenue share.
Prioritize tasks effectively, managing competing priorities to consistently deliver results.
Apply acquired knowledge strategically in various situations.
Fluent in both Mandarin and English languages.
Previous experience in mentoring and leading teams.
Communicate effectively verbally and in writing, with strong presentation skills.
Proficient in Microsoft Office applications (Word, PowerPoint, Excel).
You're a driven, adaptable self-starter, thriving in a fast-paced, ever-evolving environment. Your analytical prowess extends to complex reporting, pricing, and cost considerations.
This role is for local Singaporeans or PR only.
