SAP Functional Support, Sr.Specialist

Job Title: SAP Functional Support, Sr.Specialist
Contract Type: Permanent
Location: Kuala Lumpur
Salary: RM5,000 - RM7,000
Contact Name: Chandra Surya Govindarajoo
Contact Email:
Job Published: February 12, 2019 13:33

Job Description

About our client

Our client is forefront local conglomerate brand in Malaysia. Their shared services located in Petaling Jaya is expanding their IT team.


About the role

The roles involve widely into SAP ERP (FICO/MM/SD/PP) system or application support & enhancements.


Your responsibilities

  • Assist Team Lead to provide SAP applications (FICO/MM/SD/PP/PM) support activities to SAP users.

  • Participate in SAP Applications minor enhancements and projects. Design, build, configure, test and roll-out SAP Applications enhancements and projects, according to agreed deliverables and deadlines.

  • Resolve SAP Applications related incidents, problems and change request escalated from the SAP Service Desk team.

  • Work with SAP Service Desk team, SAP Applications Development Support team and SAP Technical Support team to ensure that services meet the terms of the Service Level Agreements (SLAs).

  • May be required to provide support to other Group IT initiatives on an as-and- when basis.

  • Understand the system solution and design that has been implemented by SAP Implementation team.

  • Provide SAP applications support to SAP end users.

  • Perform system fixes to resolve SAP applications issues.

  • Liaise with SAP Applications Development support team to resolve SAP applications customisation issues.

  • Liaise with external parties to resolve issues where necessary; e.g. SAP or System Implementer.

  • Perform unit and integration test, as well as coordinate users’ acceptance test for resolved issues.

  • Manage and coordinate resolution of Change Requests that may involve system enhancement, training requests etc.

  • Design, develop and configure the SAP system based on confirmed user requirements.


You will have

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Finance/Accountancy/Banking or equivalent.

  • Required language(s): Bahasa Malaysia, English.

  • At least 5 year(s) of working experience in the related field is required for this position.

  • Preferably Senior Executives specializing in IT/Computer - Software or equivalent.

  • 2 Full-Time position(s) available.

  • Keep abreast with SAP technology advancements and developments and have the ability to understand and utilise new technology.

  • Able to apply structured problem-solving skills to quickly evaluate problems, identify root cause, action plans, impacts and resolution options.

  • Experience in support technologies e.g. calls logging software, knowledge base, etc. is desirable.

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