OTC Order Processing, Senior Associate

Job Title: OTC Order Processing, Senior Associate
Contract Type: Permanent
Location: Kuala Lumpur
Salary: Below RM5,000
Contact Name: Jasmine Chua
Contact Email:
Job Published: July 13, 2018 12:58

Job Description

About our client

Our client is a global biopharmaceutical company focused on human health. They are looking for a Senior Associate for Order Processing to be part of the Order to Cash team.


About the role

Being the first point of contact between External and Internal Customers ensuring customers’ expectation are met while strictly complying with SOX and company requirement. 


Your responsibilities

Daily Operations (Primary Role)

  • Point of contact between us and internal or external customers.

  • Manage inbound and outbound calls from internal and external customers.

  • Manage daily receiving of customers’ Purchase Orders via email (group mailbox), fax and Non Verbal Communication Tools (NVCT).

  • Manage Electronic Data Interface (EDI) Orders and troubleshoot on Idoc error.(Where Applicable).

  • Process purchase order received and NVCT request on timely manners.

  • Push out Delivery Order and send Picking List or Delivery Note communication to Affiliate Logistics Service Provider.

  • Perform Manual Post Goods Issue.

  • Perform Manual billing (where applicable).

  • Process and follow-up on dispute case or open issues.

  • Follow-up with replenishment team on stock out or safety stock and advised customer accordingly.

  • Escalate issues immediately to supervisor following 24:48 hours rule.

  • Run and analyse daily reports (open orders, credit adjustment, delivered not shipped, shipped not billed, billed not booked).

  • Follow-up on open orders or back orders to ensure customers received their goods.

  • Update day to day activities in daily trackers (i.e.O2C trackers, email trackers, issue trackers).

  • Perform daily filing for record retention.

  • Strictly compliance with SOX and company business requirement.


Reporting and Ad-Hoc Duties

  • Perform weekly Operational Controls (OCM), record findings and follow up on mitigation control.

  • Perform Monthly OCM & SOx Reports on EOM and EOM+1 and ensure all supporting documents are provided and adequate for review.

  • Scan and upload monthly EOM reports to O2B collab site in a timely manner.

  • Preparation of Governance Meeting slide and active participation in the meeting.

  • Participate in Department Projects and company events.

  • Ad hoc project work as required.


You will have

  • Diploma / Degree in Accounting/Business or equivalent.

  • Minimum two (2) years working experience in Cash Application.

  • Demonstrated ability in research and issues resolution with proven ability to solve problems and resolve conflicts.

  • Process improvement experience would be an advantage.

  • Must understand the fundamentals of accounting and recognize the accounting transactions associated with cash application management.

  • Experience using SAP R/3 (or similar financial accounting software) and Microsoft Excel.