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Order Processing Coordinator (Japanese speaking)

Job Title: Order Processing Coordinator (Japanese speaking)
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM5,000 - RM7,000
Contact Name: Ivan Chow
Contact Email: ivan.chow@ellwoodconsulting.com.my
Job Published: April 15, 2019 14:31

Job Description

About our client

With offices in 125 countries, supporting our non-stop operations in more than 2,000 ports across the globe, our client has one of the largest maritime services network in the world.

 

About the role

  • To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs).
  • To ensure all enquiries within the mailbox are attended too within the agreed SLA.

  • To provide administrative support to the Local & Global team.

  • May receive assignments from senior support personnel as required.

 

Your responsibilities

  • Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO).

  • Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer.

  • Keep Local team informed of any irregularities related to RFQs or POs of their customers in the note/email.

  • Alert business partner that if the order value exceeds the existing authorized credit limit and policies.

  • Actively use system for understanding on customer specific information and requirements.

  • For each quotation / order processed, ensure specific customer requirements are addressed.

  • Follow up with Supply Chain for any outstanding tasks that are unable to be completed in the same day.

  • Highlight improvements and process learnings to the team leads/ manager.

  • Participate and contribute in team discussion and training.

  • Performing miscellaneous job-related duties as assigned.

  • Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS.

  • Accept assigned rostered overtime work, if required.

  • Comply the standard process and protocol.

 

You will have

  • Candidate must possess at least a Diploma/Degree.

  • At least 1 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic. Fresh graduates who wants to work in this field are welcomed to apply.

  • Fluent in English & Japanese (min JLPT N2/graduated in Japan)– both reading & writing.

  • Required skill(s): Computer Literate (Good in MS Office).

  • Able to prioritize, customer oriented with excellent communication and interpersonal skills.

  • Good planning and organizing skills.

  • Good analytical skills, attention to detail and meticulous.