Field Service Engineer (FSE)

Job Title: Field Service Engineer (FSE)
Contract Type: Permanent
Location: Klang Valley
Salary: RM Attractive
Contact Name: Christine Ow Yong Hwei Chen
Contact Email:
Job Published: June 26, 2020 17:21

Job Description

About our client

They are a leading company that provides equipment and services within the egg-processing sector.


About the role


The field service engineer will be responsible for meeting the daily service maintenance and repair needs of the customer’s equipment. Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.


Your responsibilities

  • Installation and commissioning of all types of equipment in the Company’s product range.

  • On-site emergency service and repair of the equipment.

  • Scheduling and execution of planned maintenance of the equipment.

  • Training of the customer’s operation staff in operating the equipment.

  • Training of the customer’s technical staff in maintenance and repair.

  • Ensuring documentation (reports and as-built) of executed installations and service work.

  • Supervision of 3’rd party installation crews as per agreement (depending on project scope).

  • Occasionally prepare equipment for- and participate in trade shows and exhibitions representing the company.

  • Assist sales colleagues with technical details or practical arrangements as per agreement.

  • Continues training and improve knowledge of the equipment within the company.

  • To execute the above listed tasks to the highest possible extent, ensuring high quality and customer satisfaction.

  • Comply with the company’s strategies and policies.

  • Ensure that costs for travel, accommodation etc. are kept reasonable and according to company guidelines.

  • Ensure continuous communication with, and feedback to the management regarding all relevant commercial and technical issues in the region.


You will have

  • Self-governing, loyal and trustworthy attitude.

  • Skilled in Electrical, Electronic or Mechanical Engineer.

  • Thorough knowledge of electronic control systems and PLC’s.

  • Capable of reading technical drawings and electrical diagrams.

  • Good and persistent trouble-shooting skills.

  • Customer focused attitude verbal.

  • Proficient in English (verbal and written) and Chinese (verbal).

  • Ability to travel both nationally, in the region and globally.

  • Flexible in terms of working hours and place.



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