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Customer Success Engineer

Job Title: Customer Success Engineer
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM5,000 - RM7,000
Contact Name: Albert Lim
Contact Email: albert.lim@ellwoodconsulting.com.my
Job Published: July 02, 2020 15:15

Job Description

About our client

Founded in 2000, A business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and services. 

 

About the role

We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.

 

Your responsibilities

  • Manage day-to-day incident and problem resolution.

  • Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.

  • Actively identify incidents and manage the incident resolution process to provide service recovery.

  • Plan and manage business solutions transition to Customer Success organization.

  • Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.

  • Plan and perform application maintenance and patch deployment, following standards and best  practices.

  • Provide bug fixing to the issue identified on the solution.

  • Provide on-call support as part of a global team.

 

You will have

  • Bachelor Degree in Computer Science/Information Technology or equivalent.

  • Minimum 1-2 years’ hands-on experience in Java application development, Linux, SQL and other programming languages.

  • Experience with Shell scripting language is highly preferred.

  • Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.

  • Understanding of HTML, XML and server-side technologies.

  • Understanding of Web technologies (CSS3, Typescript), JavaScript libraries (jQuery, ReactJS, Angular)

  • Understanding of development methodologies (Waterfall, Agile, etc), version control and configuration management.

  • A fundamental understanding of IT service management and the ITIL business process.

  • Experience in Supply Chain/Manufacturing environment preferred.

  • Logical approach and excellent problem solving skills.

  • Attention to detail and ability to troubleshoot and provide feedback and solutions.

  • Excellent interpersonal and communication skills.

  • Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.

  • Must be able to work well both in a team environment and independently under minimal supervision.

  • Ability and willingness to learn new technologies, on own initiative.