Job Description
About our client
Founded in 2000, A business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and services.
About the role
We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.
Your responsibilities
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Manage day-to-day incident and problem resolution.
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Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.
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Actively identify incidents and manage the incident resolution process to provide service recovery.
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Plan and manage business solutions transition to Customer Success organization.
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Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.
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Plan and perform application maintenance and patch deployment, following standards and best practices.
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Provide bug fixing to the issue identified on the solution.
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Provide on-call support as part of a global team.
You will have
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Bachelor Degree in Computer Science/Information Technology or equivalent.
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Minimum 1-2 years’ hands-on experience in Java application development, Linux, SQL and other programming languages.
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Experience with Shell scripting language is highly preferred.
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Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.
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Understanding of HTML, XML and server-side technologies.
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Understanding of Web technologies (CSS3, Typescript), JavaScript libraries (jQuery, ReactJS, Angular)
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Understanding of development methodologies (Waterfall, Agile, etc), version control and configuration management.
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A fundamental understanding of IT service management and the ITIL business process.
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Experience in Supply Chain/Manufacturing environment preferred.
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Logical approach and excellent problem solving skills.
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Attention to detail and ability to troubleshoot and provide feedback and solutions.
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Excellent interpersonal and communication skills.
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Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.
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Must be able to work well both in a team environment and independently under minimal supervision.
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Ability and willingness to learn new technologies, on own initiative.