Customer Success Engineer

About our client

Founded in 2000, A business-to-business provider of cloud-based, on-demand software for supply chains for computer, telecom and electronics systems, components and services. 

About the role

We are looking for talented individuals who are passionate about making a big impact on customer success. The Customer Success Engineer will be responsible for delivering high quality Level 3 support to Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have excellent analytical and problem solving skills, and be able to independently work with various internal teams to troubleshoot and resolve complex problems.

Your responsibilities

• Manage day-to-day incident and problem resolution.

• Ensure critical customer issues are addressed quickly and effectively by collaborating with Product Development, Professional Services, Cloud Operations, and Quality Assurance in a global environment.

• Actively identify incidents and manage the incident resolution process to provide service recovery.

• Plan and manage business solutions transition to Customer Success organization.

• Plan and deploy E2open standard solutions to the Company’s hosting infrastructure.

• Plan and perform application maintenance and patch deployment, following standards and best  practices.

• Provide bug fixing to the issue identified on the solution.

• Provide on-call support as part of a global team.

You will have

• Bachelor Degree in Computer Science/Information Technology or equivalent.

• Minimum 1-2 years’ hands-on experience in Java application development, Linux, SQL and other programming languages.

• Experience with Shell scripting language is highly preferred.

• Knowledge and experience with database technologies such as Oracle and PL/SQL is value added.

• Understanding of HTML, XML and server-side technologies.

• Understanding of Web technologies (CSS3, Typescript), JavaScript libraries (jQuery, ReactJS, Angular)

• Understanding of development methodologies (Waterfall, Agile, etc), version control and configuration management.

• A fundamental understanding of IT service management and the ITIL business process.

• Experience in Supply Chain/Manufacturing environment preferred.

• Logical approach and excellent problem solving skills.

• Attention to detail and ability to troubleshoot and provide feedback and solutions.

• Excellent interpersonal and communication skills.

• Highly motivated and result-oriented fresh graduates are strongly encouraged to apply.

• Must be able to work well both in a team environment and independently under minimal supervision.

• Ability and willingness to learn new technologies, on own initiative.