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Customer Service Exec - Korean

Job Title: Customer Service Exec - Korean
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM7,000-RM10,000
Contact Name: Sharmini Ann Vadivallu
Contact Email: sharmini.v@ellwoodconsulting.com.my
Job Published: October 08, 2021 17:25

Job Description

About our client

Our client is a leader in the education field with presence globally.

 

About the role

To provide the best level of customer service for the Korea region.

 

Your responsibilities

  • Manage customer’s enquiries and complaints via inbound calls, emails, live chat and ticketing system. The person services calls primary from Korea.

  • Investigating & solving customers’ escalated problems promptly.

  • Providing high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.

  • Taking ownership to complete necessary research and customer follow up to ensure resolution.

  • Responsible for acting as a liaison between customers and companies. Assist with technical problems, complaints, orders, account questions, billing, cancellations, and other related enquiries.

 

You will have

  • Minimum SPM / STPM / Diploma holder in Business Studies / Administration/

  • Management or equivalent.

  • At least 2 years’ experience in a customer service environment.