Application Support Specialist, L3

Job Title: Application Support Specialist, L3
Contract Type: Permanent
Location: Kuala Lumpur
Salary: RM Attractive
Contact Name: Priya Supramaniam
Contact Email:
Job Published: July 23, 2020 10:28

Job Description

About our client
Our client is is one of the most comprehensive IT hubs in the Asia Pacific. A pioneer member of Malaysia’s Multimedia Super Corridor’s (MSC) International Advisory Panel (IAP), it employs more than 1500 staff from 21 countries and undertakes the design, build and management of nearly 1,200 mission critical applications.
Together with two other global Services Centers located in the Europe and US, it is responsible for the continual design, development and operations of IT systems that support the entire worldwide business.


About the role

  • Technology moves at a swift pace. Business relies on technology to stay competitive. Your choose to join us as an Application Support Specialist would enable you to leverage your expertise to seek for continuous improvement to support business innovate grow and improve their operations.

  • If you are a thirst for creativity and hunger for an opportunity of solving challenging problems that deliver high values into our business service operations for our customers, you come to the right place. As a member of the Solution Support team, you are the key backbone to determine the success of the our systems.

  • Embraces the right mindset to deliver first-class quality in services in production where meticulous is crucial.

  • Your role is vital to ensure high availability of all business application to stay at a competitive position for the business.


Your responsibilities

  • You will need to provide application support and deployment services to the users and enables the required processes needed for the business to be successful.

  • You will need to ensure maximum availability and minimal disruption to business continuity in order to meet all agreed targets, SLA's, and metrics.

  • You will also need to deal with people both on a business level and IT level and act as the technical point of contact to resolve their application and systems issues that disrupt the service they depend upon.

  • You will need to be proactively looking for continuous improvement ideas to raise the service quality for better network profitability.

  • You will need to perform proper problem management with the aim of eliminating the recurrence issues.

  • You will need to ensure that all tickets are managed and resolved within the agreed target resolution times (TRT) and also ensures that all incidents dealt with are according to incident management best practices.

  • We emphasize teamwork hence provide advice and guidance to junior colleagues is a must.


You will have

  • Great team of IT professionals with global working exposure.

  • Meal Card and Flexible Benefits – customized according to individual needs.

  • On-going professional and technical training and certifications.

  • A multicultural environment in modern offices.

  • Choose any day for your vacation from earned public holiday (Saturday and ad hoc).

  • Smart casual everyday.

  • Global internal job opportunities available within company.

  • Unlimited Outpatient Medical.

  • Home office possibilities.


Must have

  • Unix / Linux command.

  • Shell Scripting.

  • Oracle SQL.


What you should have

  • Degree in Computer Science, Information Systems or equivalent experience.

  • 3–5 years working experience in performing L2 application support of large enterprise application.

  • Must be able to provide 24x7 on-call support on a rotational basis during the weekend and also prepare to work during public holidays.

  • Must be able to work on 3 rotational shift (morning, noon and midnight).

  • Must be willing to work on long hours and willing to travel with short notice.

  • Creative problem-solving skills and ability to work conceptually.

  • Customer-centric and end-users focused.

  • Must be experienced in implementing, supporting and managing large enterprise systems is essential.

  • Must be able to communicate effectively in English for both written and oral.


What is the plus point (S)

  • ITIL Foundation/ Certification knowledge a plus.

  • Able to write Unix Shell Scripting from scratch.