Team Manager, Broking Operations

Job Title: Team Manager, Broking Operations
Contract Type: Permanent
Location: Klang Valley
Salary: RM5,000 - RM 7,500
Contact Name: Sheni Krishnan
Contact Email:
Job Published: June 14, 2017 11:00

Job Description

About our client

Our client is an Insurance shared services company. Their operations team primarily services Broking, Claims, & Finance.

About the role

This role is to drive delivery of SLAs as agreed with stakeholders and manage & improve process and people capabilities to achieve operational goals. 


Your responsibilities:

  • To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made.     
  • To be able to honor the commitments made to internal stakeholders at all times.
  • Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries.
  • Responsible for managing available resources (people, process) effectively to ensure operational efficiency.
  • Should have a view of the competencies, potential and performance levels of team to be able to create development plans for skill requirements.
  • Responsible for setting goals for team, reviewing and giving timely and objective feedback to all teams with a view to identify skill and competency gaps and develop learning plans.
  • Responsible for implementing people development plans for current and future skill requirements of the team.
  • Effectively drive a culture of adherence to policies & procedures by the team as per organization’s standards and laid out SOPs.
  • Report & highlight exceptions on processes, people, policies and escalate decisions on the same wherever required.


You will have:

  • LEAN / Six Sigma / KAIZEN / Malaysia/Asia Insurance qualifications.
  • 4-6 years of experience in operations in financial services/ ITES or off shore processing organizations.
  • Prior experience in handling broking operations in financial services/ ITES or off shore processing organizations.
  • Understanding of insurance and/or financial services sectors.
  • Understanding of broking operations.
  • Desirable: Fundamentals of operations management, quality tools.
  • Proficiency in Chinese language.
  • Analytical ability and Decision making.
  • Communication, Influencing and Negotiation skills.
  • Leadership and People management.
  • Planning and Organizing.
  • Resource Management.


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