Training & Development Manager

Job title: Training & Development Manager
Contract type: Permanent
Location: Selangor
Salary: RM10,000 - RM15,000 per month
Contact name: Afif Kamal
Contact email:
Published: about 2 months ago

Job description

​About our client

This company is a renowned global retailer with an extensive presence throughout Asia. In addition to its physical stores, it boasts a robust online platform offering a wide array of products ranging from FMCG, sports, and electronics to home improvement. With nearly two decades of industry experience, the company has garnered numerous awards and accolades, underscoring its market penetration and impressive track record.

About the role

This role entails developing and implementing comprehensive training programs for warehouse staff across multiple international locations. Responsibilities include conducting needs assessments, establishing global training standards, delivering training through various methods, and overseeing new hire orientation. It also involves performance evaluation, technology integration, cross-cultural training, compliance with regulations, and effective collaboration with different departments. The role requires strong communication skills, cultural sensitivity, and the ability to adapt training content to diverse regional needs while ensuring alignment with organizational goals and industry standards.

Your responsibilities:

  • Ability to design and develop comprehensive training programs tailored to different international locations, incorporating best practices, industry standards, and company-specific procedures.

  • Skill in conducting thorough needs assessments to identify skill gaps and training requirements among warehouse employees, collaborating with local teams to understand specific regional needs and challenges.

  • Capability to establish and maintain global training standards for consistency in content and delivery methods across international locations, fostering a culture of continuous improvement and learning.

  • Proficiency in overseeing training delivery through various methods such as classroom instruction, e-learning, and workshops, ensuring effective and culturally sensitive delivery, and monitoring sessions to meet quality standards.

  • Ability to develop and implement onboarding programs for new warehouse employees, coordinating with HR departments for organizational integration, and providing support for mentors involved in the onboarding process.

You will have

  • Warehouse Operations Knowledge (good to have):

    • Understanding of warehouse processes, logistics, and supply chain management.

    • Familiarity with inventory control, order fulfillment, and shipping/receiving procedures.

    • Knowledge of warehouse safety standards and regulations.

  • Training and Instructional Design:

    • Ability to design and develop training programs tailored to warehouse staff needs.

    • Competence in instructional design principles, including creating engaging and effective training materials.

    • Understanding of different learning styles and methods.

  • Communication Skills:

    • Excellent verbal and written communication skills.

    • Ability to convey information clearly and concisely to diverse audiences.

    • Effective interpersonal skills for working with warehouse staff, management, and other stakeholders.

  • Leadership and Management:

    • Leadership skills to motivate and inspire warehouse employees.

    • Experience in managing training teams or coordinating training initiatives.

    • Ability to assess and address performance gaps within the warehouse team.

  • Technology Proficiency:

    • Familiarity with warehouse management systems (WMS) and other relevant technology.

    • Ability to use training software and tools for program development and delivery.

    • Comfort with data analysis to measure training effectiveness.

  • Continuous Learning:

    • Commitment to staying updated on industry trends, new technologies, and best practices in training and development.

    • Willingness to adapt and incorporate innovative training methods.

If you are seeking to join a collaborative team and are prepared to assume significant team responsibilities, this opportunity is tailored for you.

Interested candidates, APPLY today or email your comprehensive resume/CV to

Kindly note that only successful or shortlisted candidates will be contacted via WhatsApp, phone call, or email.

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