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Service Delivery Manager (Software)

Job title: Service Delivery Manager (Software)
Contract type: Permanent
Location: Kuala Lumpur
Sector:
Salary: RM10,000 per month
Contact name: Maheswary Kandasamy
Contact email: maheswary.kandasamy@ellwoodconsulting.com.my
Published: 6 months ago

Job description

​About our client

Our client is involved in developing innovative digital media solutions and services for clients in various industries for example Telecommunication, content providers, media broadcasters, and enterprises.

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About the role

You will work and liaise with both business and technical teams on providing recommendations to clients on the software.

  • Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.

  • Collaborate with customer representatives to identify service needs and complaints and how our offerings can address their growth and potential.

  • Assist in determine and define project scope/objectives based on customer’s requirements.

  • Communicate with Software Development team to ensure resource availability and allocation.

  • Develop detailed project plan to monitor and track progress.

  • Remaining organized and meeting the service delivery deadlines.

  • Managing finances and budgets.

  • Determining ways to reduce costs without sacrificing customer satisfaction.

  • Identify potential clients and present existing success stories involving clients and our service offerings.

You will have

  • Minimum Bachelor's Degree in Computer Science, Engineering or a similar discipline.

  • Min 4 years of working experience in Service Delivery is required.

  • Experience in software development or software delivery is required.

  • Strong project management, customer service and quality control skills.

  • Ability to develop strategic plans and translate them to actionable roadmaps.

  • Strong teamwork skills and attention to detail.

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