Job description
About our client
My client is a dynamic, rapidly expanding fintech disruptor on a global scale, harnessing cutting-edge technology to revolutionize and reshape the traditional financial landscape. Their mission is to empower the world with a more inclusive global payments network, addressing financial inequality. Our products offer a transformative solution, streamlining payment integration for our clients. With a single, user-friendly connection, businesses and individuals can seamlessly send and receive payments worldwide, instantly bridging global financial boundaries.
About the role
Reporting to the Head of Account Management, the Account Manager's core responsibility lies in cultivating and expanding relationships with significant clients in the APAC region, encompassing banks, PSPs (Payment Service Providers), wallets, and fintechs. This role centers on acting as a trusted offering expert guidance for our offerings, ensuring exceptional client experiences, and driving revenue growth through cross-selling and upselling.
Your responsibilities
Energize client connections: Foster robust relationships as the go-to contact for payment needs, comprehending their business goals, hurdles, and swiftly resolving issues.
Drive Client Success: Formulate retention and growth strategies to empower existing clients in the payments realm. Unearth upsell and cross-sell prospects, collaborating with teams to expand the client's service portfolio.
Payment Consultation Excellence: Delve into the intricacies of payment solutions, offering expert guidance to clients. Your role is to collaborate in optimizing payment processes and driving cost-efficiency, delivering tailored solutions for clients.
Tech-Enhanced Performance Tracking: Employ advanced monitoring and data analytics tools to track vital Key Performance Indicators (KPIs) within designated accounts. This includes transaction volumes, revenue analytics, and customer satisfaction metrics. Craft sophisticated reports and presentations for clients and management, showcasing performance trends and offering data-driven strategies for enhancement.
You will have
People-oriented problem solver with a passion for the tech payments industry.
Highly organized, self-driven, and skilled at optimizing processes.
Over 5 years of B2B AM experience in APAC, consistently growing revenue share.
Operational focus using planning, metrics, and organization to expand accounts.
Expert in customer success management with a rigorous, metric-driven approach.
Exceptional negotiation skills for upsell and cross-sell success.
Skilled in prioritizing and managing complex challenges, including multiple stakeholders.
Adaptable self-starter thriving in a dynamic environment.
Bilingual with advanced English proficiency for effective communication.
