Digital Product Manager - Web/Mobile App

Job title: Digital Product Manager - Web/Mobile App
Contract type: Permanent
Location: Kuala Lumpur
Salary: RM10,000 - RM13,000 per month
Contact name: Jaishinder Singh @ Jay
Contact email:
Published: 5 months ago

Job description

About our Client

Our client is a premium concierge service provider for nearly 30 years with presence across 25 centres in 21 countries around the world.

About our client

  • You will be a key addition to the regional and global teams to drive adoption of digital products and client solutions by working closely with client and sales teams to identify new opportunities.

  • Leading pre-sales solutioning and presentations.

  • Creating detailed product requirements; determining pricing, specifications, and rollout timelines.

  • Manage project delivery and ongoing management. Work towards successful completion and rollout in partnership with engineering team, other cross functional teams and external vendors.

  • Increase usage and adoption of existing programs through business updates or post-delivery enhancements.

Your responsibilities

​Digital Solutions Management:

  • Present and promote company's digital solutions, value proposition, and product roadmaps to clients.

  • Translate client requests into business and functional requirements.

  • Assist with the preparation of RFP/RFI, statements of work, and supporting documents for customers.

  • Collaborate with sales, operations, partnership and external teams to develop or enhance workflows.

  • Plan and conduct training sessions to increase awareness and understanding of the digital solutions.

  • Define KPIs and measurement plan for monitoring and assessing product impact and refinements.

  • Play key role in the launch of core and future products and features by proposing features & enhancements.

  • Monitor the competitive landscape by examining strategies of best-in-class competitors; identify emerging online trends and recommend changes based on customer and competitor insights.

  • Determine customers' needs and desires by specifying the research needed to obtain market information—discussions with customers, sales teams, clients, secondary research, etc.

​Project Management:

  • Develop, implement and ensure timely end-to-end delivery of key product initiatives and iterations.

  • Drive successful delivery of client projects – high quality, on time, to scope and within budget.

  • Day-to-day management, detailed monitoring and accountability for tasks and projects within the team.

  • Work closely with wider digital team (content, engineering) as well as cross-functional teams (sales, partnerships, operations) for end-to-end implementation.

  • Monitor overall progress, including resolving issues, initiating corrective action and escalating where appropriate and managing risks to the project’s successful outcome.

  • Proactively update stakeholders on project status, risks, mitigations and updates.

  • Manage onshore and offshore resources as well as third-party vendors assigned to projects.

You will have

  • 5+ years’ experience in regional digital teams or digital product management, especially in large organizations.

  • Experience working with clients and various external stakeholders, with understanding of B2B and B2C dynamics.

  • Demonstrated experience in managing and delivering digital solutions.

  • High quality websites and mobile applications, amongst others, built to industry standards.

  • Managing multiple ongoing projects, ranging from small to complex, large programs.

  • Able to work with virtual teams globally across all aspects of role.

  • Experience working in an Agile environment and with Agile project tools such as Jira and Confluence.

  • Hands-on result-oriented attitude: deliver results and meet customer expectations, through focus on customer needs and satisfaction.

  • Strong analytical skills, with ability to diagnose business challenges, interpret data and anticipate trends to recommend solutions and action plans.

  • Collaborative and flexible mindset; able to set priorities and meet deadlines across concurrent projects in a fast-paced environment.

  • Excellent written and verbal communication skills; ability to effectively present to and influence various audiences and adjust to level of role and understanding.

  • Background in user experience design, visual design, or development.

  • Pre-sales or customer facing experience with strong relationship building skills.

  • Experience in travel, hospitality, retail and customer marketing.

  • Experience working across markets to deliver consumer solutions.

  • Experience working with external technology and business partners in developing digital products.

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