Assistant Manager – HR Payroll

Job title: Assistant Manager – HR Payroll
Contract type: Permanent
Location: Selangor
Salary: RM5,000 - RM7,000 per month
Contact name: Evarrinder Kaur
Contact email:
Published: 4 months ago

Job description

About our client

We are currently partnering with a shared services who have global presence. 


About the role
Search for candidates with experience in accounts receivable/collections, with a good foundation in stakeholder management, critical thinking and problem solving. Customer service/front line experience an added advantage. This role supports the North American time zone and business days.


Your responsibilities

  • Manage the O2C / accounts receivable / collection process, including:

  • Manage the collection of designated investment portfolios by implementing a collection strategy.

  • Establish contact with customers who are in arrears by phone and e-mail to facilitate collection and  maintain customer relationships.

  • Manage daily incoming calls from stakeholders to resolve queries.

  • Manage daily order releases and cooperate with the credit team.

  • Stakeholders work with sales and customer service departments to identify and resolve issues affecting collections, namely dispute resolution and contract issues.

  • Reconcile customer accounts and clean up unused cash and credit vouchers in a timely manner.

  • Prepare and submit monthly reports and forecasts. This includes analysis and comments on defaulted customers.

  • Prepare legal packages for litigation and bankruptcy clients.

  • Support control and compliance policy implementation and SOX requirements.

  • Deal with designated special and temporary projects.

  • Support team members according to back up plan and on ad hoc basis if required.

  • Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up  to date. 

  • Job function listed is not exhaustive and can include other responsibilities as assigned. 


You will have

  • Candidate to possess Diploma / Degree preferably in Finance/ Accounting / Business.

  • 3 to 5 years of working experience in the related field.

  • Well verse in O2C or Collections process and procedure. 

  • Customer service / frontline experience is an added advantage. 

  • Operating knowledge of ERP system – Oracle. Preferred but not mandatory.

  • Good command in English, written & verbal.

  • Strong working knowledge in Microsoft Office, particularly Excel and PowerPoint.

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