Assistant Manager – HR Payroll

Job description

About our client

We are currently partnering with a shared services who have global presence. 

About the role
Search for candidates with experience in accounts receivable/collections, with a good foundation in stakeholder management, critical thinking and problem solving. Customer service/front line experience an added advantage. This role supports the North American time zone and business days.

Your responsibilities

• Manage the O2C / accounts receivable / collection process, including:

• Manage the collection of designated investment portfolios by implementing a collection strategy.

• Establish contact with customers who are in arrears by phone and e-mail to facilitate collection and  maintain customer relationships.

• Manage daily incoming calls from stakeholders to resolve queries.

• Manage daily order releases and cooperate with the credit team.

• Stakeholders work with sales and customer service departments to identify and resolve issues affecting collections, namely dispute resolution and contract issues.

• Reconcile customer accounts and clean up unused cash and credit vouchers in a timely manner.

• Prepare and submit monthly reports and forecasts. This includes analysis and comments on defaulted customers.

• Prepare legal packages for litigation and bankruptcy clients.

• Support control and compliance policy implementation and SOX requirements.

• Deal with designated special and temporary projects.

• Support team members according to back up plan and on ad hoc basis if required.

• Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up  to date. 

• Job function listed is not exhaustive and can include other responsibilities as assigned. 

You will have

• Candidate to possess Diploma / Degree preferably in Finance/ Accounting / Business.

• 3 to 5 years of working experience in the related field.

• Well verse in O2C or Collections process and procedure. 

• Customer service / frontline experience is an added advantage. 

• Operating knowledge of ERP system – Oracle. Preferred but not mandatory.

• Good command in English, written & verbal.

• Strong working knowledge in Microsoft Office, particularly Excel and PowerPoint.