Job description
About our client
We are currently partnering with a shared services who have global presence.
About the role
Search for candidates with experience in accounts receivable/collections, with a good foundation in stakeholder management, critical thinking and problem solving. Customer service/front line experience an added advantage. This role supports the North American time zone and business days.
Your responsibilities
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Manage the O2C / accounts receivable / collection process, including:
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Manage the collection of designated investment portfolios by implementing a collection strategy.
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Establish contact with customers who are in arrears by phone and e-mail to facilitate collection and maintain customer relationships.
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Manage daily incoming calls from stakeholders to resolve queries.
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Manage daily order releases and cooperate with the credit team.
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Stakeholders work with sales and customer service departments to identify and resolve issues affecting collections, namely dispute resolution and contract issues.
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Reconcile customer accounts and clean up unused cash and credit vouchers in a timely manner.
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Prepare and submit monthly reports and forecasts. This includes analysis and comments on defaulted customers.
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Prepare legal packages for litigation and bankruptcy clients.
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Support control and compliance policy implementation and SOX requirements.
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Deal with designated special and temporary projects.
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Support team members according to back up plan and on ad hoc basis if required.
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Conduct training as necessary to team members and ensuring O2C standard work documents are constantly up to date.
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Job function listed is not exhaustive and can include other responsibilities as assigned.
You will have
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Candidate to possess Diploma / Degree preferably in Finance/ Accounting / Business.
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3 to 5 years of working experience in the related field.
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Well verse in O2C or Collections process and procedure.
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Customer service / frontline experience is an added advantage.
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Operating knowledge of ERP system – Oracle. Preferred but not mandatory.
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Good command in English, written & verbal.
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Strong working knowledge in Microsoft Office, particularly Excel and PowerPoint.