Application Support Engineer

Job title: Application Support Engineer
Contract type: Permanent
Location: Singapore
Salary: SGD8,000-SGD12,000 per month
Contact name: Shahbaz Khan
Contact email:
Published: 4 months ago

Job description

About our client

Our client helps Markit Securities Finance (MSF) – Regulatory product provides a full front-to-back Securities Financing Transactions Regulation (SFTR) solution to support the industry in meeting their reporting obligations.


About the role

We are seeking an experienced, technically strong TechOps Engineer to join a global team that delivers specialized technical support of major product deliverables and availability of our SFTR solutions. This role focuses on continuously improving support processes through collaboration centralizing on proactive, technical and innovative engagements across business stakeholders, operations and development teams.


Your responsibilities

  • Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner.

  • Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring.

  • Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams.

  • Implement and monitor system alerts for early detection and mitigation of potential service incidents.

  • Involve and contribute solutions that address system and application vulnerabilities.

  • Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements.

  • Work on tooling, solutions and automation of operational support functions.


Education and experience

  • University Graduate with Bachelor’s Degree in Computer Science or Computer Engineering related degree.

  • Extensive experience in an Application Support role.

  • Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.).

  • Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation.

  • Must have fundamental working knowledge of Oracle, SQL and RDBMS – including stored procs, complex joins, database query plan analysis and monitoring.

  • Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage.

  • Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon.

  • Demonstrable experience of working on highly transactional, available and scalable business critical systems.

  • Good understanding of software architecture; understanding component and application breakdown and interaction.


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