SVP, Head of Production Support

Job Title: SVP, Head of Production Support
Contract Type: Permanent
Location: Singapore
Salary: Attractive
Contact Name: Shashi Natrajan
Contact Email:
Job Published: April 18, 2018 15:52

Job Description

About our client

Our Client is a Leading Bank


About the role

As Head of Production Support within the Bank, you will be responsible for the service delivery of the applications for the platform regionally.

Strong experience within application support, you will develop process/practices/tools as well as manage teams to support the following technology related activities for the platform:

  • Corrective maintenance to fix defects and manage high severity incidents
  • Preventive maintenance to prevent problem re-occurrence
  • Recurrence activities to keep mission critical applications running


Your responsibilities

  • Lead support engineers and drive up service delivery capability within the teams regionally
  • Improve systems and applications stability, Improve mean time to recovery for incidents
  • Meet critical application availability targets, Identify and drive opportunities for service improvement
  • Scope includes all systems components (applications and supporting infrastructure) supporting the Platform
  • Manage high severity incidents with customer impact with focus of recovering services 
  • Manage incident trends with focus to close the loop on problems/incidents
  • Drive root cause analysis to prevent recurrence of problem incidents
  • Manage activities to ensure availability of applications meets SLAs
  • Manage business volumes against IT resources allocated to ensure adequate capacity
  • Manage patch management strategy, manage certificate and encryption key renewals
  • Manage direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes
  • Drive continuous improvement within the teams


You will have

  • Significant and solid experience in application support across banking applications
  • At least 12 years + of working experience within a technology organization
  • Strong problem solving, analytical, priority setting, facilitation and multi-tasking skills
  • Strong analytical skills and proven ability to simplify and clearly communicate with technical and business stakeholders
  • Experience of leading, coaching, mentoring and managing technical teams
  • Solid experience within Technology and Application Support
  • Strong analytical and problem-solving skills
  • Excellent written and verbal reasoning and communication skills
  • Ability to lead teams (direct and matrix managed)
  • Ability to work across organizational boundaries, leverage networks and drive solutions