Sr Analyst, Collection

Job Title: Sr Analyst, Collection
Contract Type: Permanent
Location: Selangor
Salary: RM5,000-RM7,000
Contact Name: Ivan Chow
Contact Email:
Job Published: December 27, 2019 15:02

Job Description

About our client

Our client is a US based MNC in Petaling Jaya wiht global revenue of more than US 2.8 billion. 


About the role

  • You will be part of the Collection team supporting US region, with an expectation to contribute and to suggest new processes to the team when necessary.

  • You are required to work in US shift hours (Mon-Fri, 9pm-6am).


Your responsibilities

  • Make daily calls or emails to check for payment status and maintaining customer relations.

  • Manage Credit Block and Daily release of Orders -with payment commitment,

  • Reconciliation between customer’s payment details against our system report

  • Monitoring of outstanding accounts.

  • To follow up with stakeholders on dispute items resolution timely.

  • Prepare monthly reports and forecast.

  • Contact delinquent customers to negotiate repayment.

  • Review delinquent accounts and propose relevant remedial actions.

  • Prepare, analyse, comment and review DSO and overdue reports for Business Units.

  • Support team colleagues according to back up plan and on ad hoc basis if required.

  • Compile weekly and month collection results.


You will have

  • Min 3-5 years of experience in O2C Collection function.

  • Preferable to have Process Improvement experience.

  • Able to speak good English.



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