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Senior Manager, Broking/Claims Operations

Job Title: Senior Manager, Broking/Claims Operations
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM15,000 - RM25,000
Contact Name: Sheni Krishnan
Contact Email: sheni.krishnan@ellwoodconsulting.com.my
Job Published: January 17, 2017 17:14

Job Description

About our client

Our client is an Insurance shared services company. Their operations team primarily services Broking, Claims, & Finance.

 

About the role

The job holder is responsible for the day to day operations of Broking and Claims team in the Shared Services.  

 

Your responsibilities

  • To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. 
  • Building value by creating process efficiencies through upstream & downstream impact in business.
  • Deliver value in every sphere of interaction with the stakeholders. The incumbent will be responsible for driving effective client relationship by influencing decision makers on business and operational escalations.
  • To contribute to plan and lead implementation of annual operating plans for the relevant business unit’s. 
  • Responsible for creating and implementing people development strategies for team for current and future skill requirements of the team. 

 

You will have

  • 10 – 12 years of experience in operations in Insurance / financial services/ off shore processing organizations with proven track record in service delivery. 
  • Managed teams of over 50 people. 
  • Transition / migration experience of large processes. 
  • Experience in dealing with regional / onshore stakeholders & experience in handling claims and/or broking operations. 
  • Analytical ability and Decision making, leadership skill, & stakeholder management.
  • Maintaining balance between business delivery & people expectations.

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