Senior Executive, Broking

Job Title: Senior Executive, Broking
Contract Type: Permanent
Location: Klang Valley
Salary: RM5,000 and below
Contact Name: Sheni Krishnan
Contact Email:
Job Published: June 14, 2017 10:07

Job Description

About our client

Our client is an Insurance shared services company. Their operations team primarily services Broking, Claims, & Finance.


About the role

The job holder is responsible for the day to day operations of Broking team in the Shared Services.


Your responsibilities:

  • Ensure seamless and timely delivery of tasks assigned based on agreed standards, accuracy and productivity.
  • Ensure adherence to policies and procedures as per organization’s standards and SOPs.
  • Where needed, to interact with stakeholders to ensure proper execution of tasks.
  • Process complex tasks as well as normal tasks.
  • Provide support to Team Manager / Operations Manager where required: 
  • Work Allocation of tasks; follow-up till completion including capturing of transactional data accurately.
  • Mentoring Operations executives, ensure they achieve competency in the process; deliver process training.
  • Assisting training and delivery for new hires with knowledge inputs and delivery of refresher trainings.
  • Perform analysis on queries and errors, helping to develop action plan to drive improvement.
  • Be the Subject Matter Experts; identify and support process improvements opportunities and up-skilling of people capabilities to achieve operational goals.
  • Where needed interact with stakeholders, project managers etc. flow of information on performance (daily, weekly, monthly), exceptions, process changes and new opportunities.
  • Sla 24hours.
  • Deal with brokers on issuance of quotation, cover notes.

You will have:

  • Understanding of Insurance terminology.
  • Detail oriented and methodical.
  • Good work ethics with high level of integrity, detailed oriented, compliant and process driven.
  • Good communication skills, is proficient in English and /or other languages.
  • Chinese(Cantonese) language skills preferred (i.e. Able to converse in Cantonese).
  • A team player who is hardworking, able to prioritize and meet deadlines.
  • Good problem-solving ability, interpersonal skills.
  • Minimum 1 year experience in working on broking/general insurance operation.

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