Job Description
About our client
An MNC based provider of cloud-based, on-demand software for supply chains for various industries.
About the role
To be part of an evolving team focusing on SalesForce Service Cloud administration and support, M&A integration activities for Support team. Process Excellence focuses on process improvements for our global support teams using the SalesForce tool.
Your responsibilities
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Candidates will work in Salesforce Service Cloud and provide system administration setup support to our global teams, e.g. user setups, profiles and roles, workflows, validation, custom objects.
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Translating user requirement and deliver features to improve functionality and process efficiencies in cross departments.
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Understand the constraint and configuration of the instance to provide continued benefit of the tool.
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Hands on development experience with Apex, Visualforce page designs, triggers & etc.
You will have
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Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
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Candidate with SalesForce Service Cloud administration, and/or SalesForce Administrator or Developer certification is a must.
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Experience working with ITIL processes: Incident Management and Problem management is an added advantage.
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At least 1-2 year(s) of working experience in the related field is required for this position. Fresh grad may be considered.
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Knowledge with Eclipse IDE, APEX, Visualforce would be a plus point.
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Excellent communication and analytical skills.
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Proficiency in English, both verbal and written, is a must.
