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Salesforce Administrator

Job Title: Salesforce Administrator
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM7,000 - RM10,000
Reference: A000000 (AKKD-370525)
Contact Name: Chandra Surya Govindarajoo
Contact Email: chandrasurya.govindarajoo@ellwoodconsulting.com.my
Job Published: January 07, 2020 17:06

Job Description

About our client

An MNC based provider of cloud-based, on-demand software for supply chains for various industries.  

 

About the role

To be part of an evolving team focusing on SalesForce Service Cloud administration and support, M&A integration activities for Support team. Process Excellence focuses on process improvements for our global support teams using the SalesForce tool.

 

Your responsibilities

  • Candidates will work in Salesforce Service Cloud and provide system administration setup support to our global teams, e.g. user setups, profiles and roles, workflows, validation, custom objects. 

  • Translating user requirement and deliver features to improve functionality and process efficiencies in cross departments. 

  • Understand the constraint and configuration of the instance to provide continued benefit of the tool.

  • Hands on development experience with Apex, Visualforce page designs, triggers & etc.

 

You will have

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.

  • Candidate with SalesForce Service Cloud administration, and/or SalesForce Administrator or Developer certification is a must.

  • Experience working with ITIL processes: Incident Management and Problem management is an added advantage.

  • At least 1-2 year(s) of working experience in the related field is required for this position. Fresh grad may be considered.

  • Knowledge with Eclipse IDE, APEX, Visualforce would be a plus point. 

  • Excellent communication and analytical skills.

  • Proficiency in English, both verbal and written, is a must.