Regional Customs Business Development Manager

Job Title: Regional Customs Business Development Manager
Contract Type: Permanent
Location: Singapore
Salary: SGD8,000 - SGD12,000
Contact Name: Mark Ellwood
Contact Email:
Job Published: September 22, 2016 14:01

Job Description

About our client
Our Client is a global leader in providing air and ocean freight forwarding services.


About the role

This opportunity is to develop a solid pipeline of CSI/MNC Opportunities on a regional/cross-country level, including:

  • Pro-active liaison with CSI/MNC Customer Managers to understand customers’ CDZ decision making structure.
  • Pro-active coordination of customer meetings targeting customs/trade compliance decision makers.
  • Solution design development across the region and/or cross-country solutions.
  • Liaison with regional customer implementation team to ensure a smooth rollout.
  • Lead Quarterly Business Reviews (QBRs) to review customs brokerage performance.
  • Support customer troubleshooting related to customs brokerage.
  • Have one point of contact for customers on a regional and/or cross-country level. 


Your responsibilities

Ensure RFQ/RFI Consistency & Competitiveness across the region, including:

  • Act as the Customs Operations Specialist gatekeeper for regional/global customs RFQs (lead-region concept).
  • Develop & maintain a regional RFQ Pricing Database to be used when responding to regional/global stand alone brokerage RFQs.
  • Perform regional pricing quality checks of rates in regional/global RFQs (ensure consistency & accuracy).
  • Develop & maintain a regional RFQ response library to be used when responding to regional/global RFIs. 

In addition to those listed above, other tasks include:

  • Liaison with the regional sales head to develop regional sales & marketing initiatives.
  • Customize & implement cohesive sales & marketing materials on a regional basis.
  • Develop reporting & analyze sales channel reporting for all sectors.
  • Ultimately, secure year over year growth of product revenue & profitability. 


You will have

  • More than 4 years of marketing, strategy, or sales experience in a logistics environment required.
  • Experience in business development and customs brokerage.
  • Excellent communication and interpersonal skills. 
  • Solid analytical skills with ability to solve problems and develop creative solutions. 
  • Solid understanding of costing/pricing, financial analysis, and P&L management.
  • Ability to think strategically at a regional level and to develop creative product solutions.
  • Strong project and time management skills, including ability to direct multiple projects simultaneously.
  • Strong negotiation skills.