Payroll Managed Center Lead

Job Title: Payroll Managed Center Lead
Contract Type: Permanent
Location: Klang Valley
Salary: RM15,000-RM25,000
Contact Name: Sharmini Ann Vadivallu
Contact Email:
Job Published: August 25, 2021 09:10

Job Description

About our client

We are currently partnering a leading payroll services organization with footprints across APAC.


About the role

The incumbent for this role will be managing a team across KL and other APAC regions and have overall responsibility for delivering outsourced payroll services to significant multinational clients, covering payrolls for multiple APAC countries.


Your responsibilities

  • To take on leadership of the operations team with a focus on best practice operational procedures, payroll delivery and client satisfaction.

  • Resource management and planning with current/future workforce, with a focus on operational efficiency.

  • Attract and retain team members by supporting, developing and engaging the team effectively.

  • Client and key stakeholder relationship management, building strong client relationships with a focus on SLA delivery; manage issues and escalations.

  • Drive and scale improvements in payroll systems, policies, and processes including standardisation across clients.


You will have

  • At least 5 years' of experience managing outsourced payroll service teams and processes, including managing cross-site and offshore initiatives with accountability for end-to-end process quality and delivery.

  • Excellent knowledge of payroll and HR laws and regulations in multiple countries and currencies across APAC.

  • Resource management experience, able to plan, organize and schedule work in a short time frame and respond to complex issues within strict timelines.

  • Strong people focus, with ability to engage, lead and develop your team.


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