Order to Cash, Senior Manager

Job Title: Order to Cash, Senior Manager
Contract Type: Permanent
Location: Selangor
Salary: RM 15,000 and above
Contact Name: Christine Ow Yong Hwei Chen
Contact Email:
Job Published: March 27, 2018 13:10

Job Description

About the role

Our client is US based with more than RM 1,000mils in revenue of SEA markets. Current incumbent is going to relocate back to home country and hence we are looking for a finance professional to look after the whole OTC functions with 40 members. You are responsible to manage and maintain accuracy of payments and understands collections including ledger, audit and business reporting. 


Your responsibilities

  • Management, supervision, execution, and training of Accounts Receivable (AR), Intercompany Billing and Transfer Pricing activities: This position provides daily interaction, training, direction and oversight of staff activities to ensure coordination, accuracy and timely delivery of work outputs.

    • Oversees the management of debt types including the issue of invoices, emails, statements, Business Conduct & Rules ‘Last Chance’ and dunning correspondence for the 5 customer classifications.

    • Processes payments and deposits on outstanding balances including Loan Management.

    • Manages payment plans, resolves payment disputes and rejected payment transactions (e.g., NSF, Failed credit card, Bank Draft, ACH, Chargebacks, Fraud, Direct Deposit).

    • Manages Merchant Partner payment transmissions, payment application and issue resolution.

    • Prepares journal entries, ad hoc reconciliations and audit work papers as well as tax reporting.

    • Performs call center activities, call list and aging management.

    • Monitors overall Accounts Receivable sub-ledger and manages collections activities including bad debt projections and write-offs.

    • Maintains and resolves collection accounts placed with outside collection agencies.

    • Provides SME expertise pertaining to collections’ management.

    • Provides monthly/annual performance statistics and trending.

    • Oversees the local data security and fraud prevention functions for AR.

    • Serves as local liaison with Company Asia Pacific Affiliates and the banking/acquiring institutions to monitor changes in credit card and other payment vehicle regulations and contractual obligations; ensures local compliance to the published PCI (Payment Card Industry) and PII (Personal Identifiable Information) standards, laws and guidelines as well as the U.S. Fair Debt Collection Practices Act requirements. 

  • Manage and control accounting/reporting systems.

    • Design, maintain and control accounting and reporting templates, ledgers, systems and processes.  

    • Plan and coordinate transaction flow through the underlying accounting systems to ensure that such systems maintain integrity and reporting accuracy. This requires such tasks as creating and/or maintaining complex spreadsheet applications, reviewing system outputs, reconciling reports and any other tasks necessary to ensure a proper accounting are made for all transactions.  

    • The manager will also monitor and maintain the resulting ledger balances, ensuring that the reporting of such balances is in compliance with Generally Acceptable Accounting Principles (GAAP). This will require reconciliations, analytical review, knowledge of GAAP and good use of judgment. The manager must interact with other functional areas and stay on top of current technology, and GAAP.

  • Manage transfer pricing process: 

    • Responsible to manage Affiliate Price Reviews, Annual and Periodic Transfer Price Reviews, Liaison to Global Trade, Corporate Tax and Affiliate Financial Support as well as necessary ad-hoc reporting and analysis.

  • Support distributor, customer, and vendors: Serves as coordinator and liaison for customer support activities in the AR department. 

    • Provides bi-lingual support as required.

    • Enters contact cases in Contact Management System (Clarify) to document caller's situation and the resolution provided for each call.

    • Places return calls within 24 hours.

    • Administers 'world-class customer service' experience for distributors and internal customers.

    • Is able to calculate Accounts Receivable statement balances and resolve payments and collection issues for distributors and customers.   

  • Support systems and project management: This position assures that the automated and manual systems are fully utilized, manual processes are improved or eliminated, and continuous LEAN improvement and best practices are implemented.  

  • The prime systems' focus is to implement and maintain a corporate information system and change management strategy which will streamline functions, automate activities, and eliminate inefficiencies and paper-driven systems.  

  • The incumbent works with internal staff including Sales and vendor experts for Sales Plan, Accounts Receivable, Collections, Credit Management, Data Security and Payments for adherence to Plan changes, regulation and legal changes and associated interpretations and impacts to distributors, customers and related information systems. 

  • Provides system payment-related testing for fixes, enhancements and projects. Serves as liaison with IT, AR management and staff as needed to provide updates and report any potential issues. Conducts research and analysis as requested. 

  • Provides moderate to complex decision-support testing via SQL query, database management, business intelligence and reporting services for the Finance, Sales and Marketing Divisions through ad hoc retrievals, analysis, interpretation and presentation.


You will have

  • Requires at least a bachelor’s degree in business or accounting.

  • Requires work experience of at least eight (8) years in order-to-cash processing cycle, preferably in sales commission processing, preferably in personal and beauty products' manufacturing industry.

  • Demonstrated strong math, query, analytical and systems skills with demonstrated experience in data management, ERP Systems, Microsoft Access, Excel, Word, Visio, SQL.

  • Demonstrated ability to develop and maintain sound financial controls.

  • Effective training skills and team building capabilities for rapid ramp-up of functional tasks within area of responsibility.

  • Demonstrated leadership skills; strong oral and written communication, presentation, conflict resolution and negotiation skills. 

  • Demonstrated strong project management skills including ability to coordinate and implement complex cross-functional activities.

  • Ability to learn and apply AS400 (Core) and ancillary computer system knowledge, such as JDE business application systems.

  • Ability to produce moderate to complex queries and test plans. Experience with testing computer applications.

  • Experience leading continuous process improvement projects leading to significant time or bottom line savings. 

  • Pays attention to details, produces accurate work and consistently meets deadlines. 

  • Ability to make accurate and timely decisions pertaining to debt collections; understands the urgency and impact to both customers and the corporation.

  • Has prior supervisory/management experience.