Management Consultant – Customer Insights and Growth

Job Title: Management Consultant – Customer Insights and Growth
Contract Type: Permanent
Location: Singapore
Salary: Negotiable
Contact Name: Mark Ellwood
Contact Email:
Job Published: March 14, 2019 15:06

Job Description

About our client

Our client is a leading global management consulting firm with offices across the globe consulting the world's leading organizations to optimize their business and advising on their critical issues and opportunities through their deep functional and industry expertise.


About the role

Our client's Financial Services Customer Insight & Growth Practice helps the Chief Marketing Officers and Heads of Retail, Distribution, and Digital at Financial Services organizations enhance customer engagement, grow revenues, cut cost-to serve, and stay ahead of the market.

In this role, you will be part of our Financial Services Customer Insight & Growth practice in ASEAN and expected to work seamlessly within our client and with their own clients to shape and implement a Customer Experience solution that addresses their clients’ business needs.


Your responsibilities

  • Providing solutions to complex business problems for area(s) of responsibility include:

    • Analysis of situations requires an in-depth knowledge of organizational objectives.

    • Shaping of business solutions working directly with the CMO and/or Business Heads.

    • Demonstrate ability to work creatively and analytically (strong diagnostic skills).

  • Possesses strong credibility at a client, which involves negotiating and or navigating the organisation environment towards desired outcomes.

  • Comfortable with fast paced projects and high-pressure settings.

  • Has the flexibility to either work independently or lead a team at a client.

  • Ability to enter new client environments and produce results through the use of practical skills that are easily transported between different industries.

  • Ability to sell and deliver large scale digital transformation programmes.


You will have 

  • Min 3 years of relevant experience in Consulting industry.

  • Bachelor’s Degree (Business, MIS or related).

  • Expertise in any of the following industries, or any other industries with innovative sales and distribution models that could be applied to Financial Services.

    • Banking and/or Wealth Management.

    • Capital Markets – Investment Banking, Stock Exchange.

    • Insurance – Life and/or General Insurance.

  • Keen knowledge and experience in Waterfall and Agile Methodologies (ITIL, Scrum, etc) is ideal.

  • Prior and recent experience defining, planning or leading transformational initiatives in a consulting or professional services firm(s).

  • Experience as part of corporate strategy or transformational initiatives.

  • Prior and recent functional experience with Branch Network/ Retail Stores, Contact Center, Mobile & Online Banking user applications such as CRM, policy/ account, knowledge management, lead management.

  • Experience in customer experience, traditional and digital marketing, sales, or service.

  • Ability to travel as required, and be assigned on overseas assignments 50% - 80% of the time.

  • Proficient in Microsoft Office tools (PowerPoint, Excel, Word).


Preferred Domain Expertise/Skills:

  • Distribution model design, and strategic roadmap formation.

  • Distribution strategy and operating model design and roadmap formation.

  • Traditional and digital marketing and customer analytics (next best action).

  • Omni-channel distribution models and digital sales/ ecommerce.

  • Marketing/ Digital Marketing operating model.

  • Branch model/ format design/ network planning.

  • Direct distribution models (digital and contact center) strategy and transformation.

  • Digital bank business models.

  • Marketing automation & analytics.

  • Interactive marketing, analytics and Big Data.

  • CRM/ SFDC functional/ program skills.


Professional Skill Requirements  

  • Demonstrated ability to work creatively and analytically in a problem-solving environment.

  • Desire to work in an information systems environment.

  • Excellent communication (written and oral) and interpersonal skills.

  • Excellent leadership and management skills.

  • Excellent large scale programme management skills.


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