IT Service Desk (Japanese Speakers)

Job Title: IT Service Desk (Japanese Speakers)
Contract Type: Permanent
Location: Selangor
Salary: RM Attractive
Reference: A000000 (AXXE-866355)
Contact Name: Chandra Surya Govindarajoo
Contact Email:
Job Published: August 23, 2019 17:01

Job Description

About our client

A Japanese based manufacturing company, is expanding their IT team in Malaysia.


Your responsibilities

  • To provide a single point of contact for users. 

  • Deals with management of both routine and non-routine incidents and requests. 

  • Provision of first line support for incidents. 

  • Takes ownership for listening to and understanding basic customer problems.

  • Asking relevant questions to resolve typically known problems within required timescales. 

  • Knows when problems are ‘beyond them’ and escalates so they can be resolved.


You will have

  • Min Diploma/Degree in Computer Science/IT/Business or equivalent.

  • 1-2 years of experience in IT helpdesk experience is an added advantage.

  • Customer service skills, IT trouble shooting skills.

  • Fluent in English & Japanese (MANDATORY).

  • Project Operations Hour: 24/ 7 | 2 / 3 Days off a week. (Based on assigned project).

  • Certificate Above JLPT N2 certificate holder or graduated Japan universities. 

  • Applicable for fresh graduates.