Job Description
About our client
A Japanese based manufacturing company, is expanding their IT team in Malaysia.
Your responsibilities
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To provide a single point of contact for users.
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Deals with management of both routine and non-routine incidents and requests.
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Provision of first line support for incidents.
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Takes ownership for listening to and understanding basic customer problems.
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Asking relevant questions to resolve typically known problems within required timescales.
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Knows when problems are ‘beyond them’ and escalates so they can be resolved.
You will have
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Min Diploma/Degree in Computer Science/IT/Business or equivalent.
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1-2 years of experience in IT helpdesk experience is an added advantage.
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Customer service skills, IT trouble shooting skills.
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Fluent in English & Japanese (MANDATORY).
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Project Operations Hour: 24/ 7 | 2 / 3 Days off a week. (Based on assigned project).
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Certificate Above JLPT N2 certificate holder or graduated Japan universities.
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Applicable for fresh graduates.