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IT Operations Technical Lead

Job Title: IT Operations Technical Lead
Contract Type: Permanent
Location: Selangor
Industry:
Salary: RM10,000 - RM15,000
Contact Name: Lewis Chung
Contact Email: lewis.chung@ellwoodconsulting.com.my
Job Published: September 15, 2016 10:21

Job Description

About our client

  • International company – 23’000 employees, 3 strategic IT locations (Malaysia, Switzerland, US). 
  • They offer international career opportunities for top performers. 
  • All new hires are sent to Switzerland for an on-the-job-training program. 
  • They have a clearly defined career development track for every individual employee. 
     

Your responsibilities

  • To coach a team of IT Operations Analysts and ensure their critical IT processes continue to run 24 by 7, worldwide. 
  • To manage a proactive team, ensuring clear team objectives and team responsibilities through efficient management and strong IT problem solving skills. 

 

You will have

  • Bachelor Degree/Master in IT and/or Business Administration (CGPA > 3.0 or similar grading is a must) with at least 5 years working experience. 
  • SAP and ERP experience is essential. Experience in SAP Solution Manager would be an added advantage. 
  • ITIL certification would be an added advantage. 
  • Strong, supportive attitude; with leadership and teaming skills. 
  • Strong in reporting skills to provide systems overview and monthly statistics. 
  • Fluent in English (verbal and written).
  • Manage the resolution for all IT incidents with adequate know-how. 
  • Possess an understanding of systems optimization and monitoring with at least SAP Basis knowledge, e.g. handling of system performance, error analysis skills & etc. 
  • Possess proven capabilities in safeguarding IT critical systems and services, with understanding on the importance of IT reliability. 
  • Analyze system reports and provide proposals for overall systems improvement & stability.