IT Infrastructure Support Specialist

Job Title: IT Infrastructure Support Specialist
Contract Type: Permanent
Location: Kuala Lumpur
Salary: RM7,000 - RM10,000
Reference: A002266 (AIEY-358076)
Contact Name: Chandra Surya Govindarajoo
Contact Email:
Job Published: February 14, 2019 10:36

Job Description

About our client

Top notch global manufacturer of industrial gases & chemical products rapidly expanding their Global Shared Services team in Malaysia.


About the role

To ensure the delivery of IT Infrastructure services to all facilities by coordinating IT resources for new construction, closure, movement, and consolidation activities. This position also provides level 1-2 IT support and for the technologies that comprise Industrial Control Systems.  


Your responsibilities

  • Provide first level incident response and for Process Control PCs and Servers.

  • Provide information technology support for industrial control systems at Plants, OSCs, Pipeline systems, and trailer fill systems.

  • Work with Process Automation Engineers to build and deploy control systems for new plant projects or control system upgrade projects; this includes configuration and installation of PCs and Servers for Industrial Control Systems.

  • Develop Zone & Conduit Diagrams for Process Control Systems.

  • Participate in Industrial Control System security assessments.

  • Coordinate all IT resources for new construction, closure, movement, and consolidation activities.

  • Provide coordination for site requests and project activities requiring IT assistance at remote locations.

  • Provide network hardware upgrades and installations for Maintain Viability work where Network Technical Support would not be performing this role.

  • Maintain the safety and IT standards for site server rooms within the incumbent’s area of responsibility.

  • Provide information technology support for user PCs.

  • Provide IT consultancy and services to local business planning and initiatives. This involves local site visits and requires local business, plant operations, and broad infrastructure knowledge.

  • Cover prime-time (Business) hours from Monday through Friday (local time) and on-call support for urgent situations on non-prime-time hours, weekends and holidays.


You will have

  • Bachelor’s degree in computer science or an engineering discipline (Chemical, Mechanical, or Electrical), or equivalent work experience.

  • Fluent communication skills in English - verbal and written.  

  • Good verbal and written communication skills.

  • Good interpersonal and teamwork skills.

  • Broad knowledge of IT infrastructure tools and services (Networks, Servers, Printing, Security, and Voice). 

  • Willingness to work outside of normal business hours and at weekends if required to provide support for IT changes and projects.

  • Willingness and ability to travel 25%-50% of time.

  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

  • Familiarity with industrial control system a plus.

  • ISA ISA99/IEC 62443 Cybersecurity Fundamentals Specialist Certificate a plus.

  • Microsoft or Cisco certifications a plus (CCNA, CCNP, MTA, MCSE, etc).

  • Good hands-on capability.