HRBP, HR Services

About the role

This role is to support the HR VP to support over all recruitment, employee relations and event planning activities.

Your responsibilities

• Provide quality HR processing support by attending to and processing employees’ requests as assigned accurately and in a timely manner, resolving issues and enquiries, and escalating operational issues to the relevant HRBPs for resolution.

• Performs HR operational tasks that include personnel data administration, organization structure maintenance, PTO and holidays administration, benefits administration and benefits claims processing.

• Clear all outstanding enquiries from employees by responding / attending to the request immediately. Process enquiries and requests by applying HR standard operating procedures in compliance with local statutory laws.

• Take ownership for HRIS- UltiPro by managing the reporting tool and personnel data management by ensuring effective document management for employee documents / records in UltiPro are stored in an accurate and organized manner.

• Work in collaboration with HRBPs to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all employees’ requests in a professional manner. Maintain high standard service mindset and good relationship with stakeholders to ensure high quality service is provided consistently.

• Managing employee queries to resolution.

• Partnering with global HRBPs in order to support complex issue resolution, program changes and new program implementation.

You will have

• Bachelor’s Degree in Human Resource or in a relevant discipline. 

• 3-5 years of working experience (experience in either HR operations or shared services operations).

• Attention to detail with ability to deliver quality output while working under pressure and to tight timelines.

• Excellent communication in written and spoken especially in English language.

• Strong business partnering, influencing and stakeholder’s management skills are essential in order to support the global requirements.

• Good customer-service skills with an ability to handle multiple transactions and customer requests.

• Preferably with experience processing outsourced HR for different countries.

• Experience working in large, diverse teams.

• Experience in administration of HRIS system, i.e. UltiPro, SAP, etc.

• Computer literacy, analytical and problem-solving skills with high attention to detail and date are required.