Job Description
About the role
This role is to support the HR VP to support over all recruitment, employee relations and event planning activities.
Your responsibilities
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Provide quality HR processing support by attending to and processing employees’ requests as assigned accurately and in a timely manner, resolving issues and enquiries, and escalating operational issues to the relevant HRBPs for resolution.
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Performs HR operational tasks that include personnel data administration, organization structure maintenance, PTO and holidays administration, benefits administration and benefits claims processing.
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Clear all outstanding enquiries from employees by responding / attending to the request immediately. Process enquiries and requests by applying HR standard operating procedures in compliance with local statutory laws.
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Take ownership for HRIS- UltiPro by managing the reporting tool and personnel data management by ensuring effective document management for employee documents / records in UltiPro are stored in an accurate and organized manner.
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Work in collaboration with HRBPs to establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all employees’ requests in a professional manner. Maintain high standard service mindset and good relationship with stakeholders to ensure high quality service is provided consistently.
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Managing employee queries to resolution.
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Partnering with global HRBPs in order to support complex issue resolution, program changes and new program implementation.
You will have
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Bachelor’s Degree in Human Resource or in a relevant discipline.
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3-5 years of working experience (experience in either HR operations or shared services operations).
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Attention to detail with ability to deliver quality output while working under pressure and to tight timelines.
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Excellent communication in written and spoken especially in English language.
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Strong business partnering, influencing and stakeholder’s management skills are essential in order to support the global requirements.
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Good customer-service skills with an ability to handle multiple transactions and customer requests.
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Preferably with experience processing outsourced HR for different countries.
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Experience working in large, diverse teams.
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Experience in administration of HRIS system, i.e. UltiPro, SAP, etc.
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Computer literacy, analytical and problem-solving skills with high attention to detail and date are required.
