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HR Service Desk (Mandarin Speaker)

Job Title: HR Service Desk (Mandarin Speaker)
Contract Type: Permanent
Location: Selangor
Industry:
Salary: RM5,000 - RM7,000
Contact Name: Ivan Chow
Contact Email: ivan.chow@ellwoodconsulting.com.my
Job Published: January 17, 2020 14:56

Job Description

About our client

Our client is one of the largest Healthcare company founded more than 100 years ago. 

 

About the role

The incumbent is the first point of contact for all HR-related enquiries and services to all employees and stakeholders supporting APAC region (i.e., China, Taiwan, & Hong Kong).

 

Your responsibilities

  • Provide insight, support and explanation on HR system and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward).

  • Deliver Service by use of all available channels (Chat, Ticketing System, Phone calls).

  • Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.

  • Supports Global HR Centers of Excellence with feedback of business usage of HR processes, pain points and knowledge gaps.

  • Participating in project activities as required.

  • Embed customer care principles into daily activities.

  • Comply with data privacy rules and regulations.

  • Ensure consistent and reliable service delivery for customers serviced.

  • Implement processes and initiatives to ensure continuous improvement as well as service enhancement.

  • Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. 

  • Manage service quality expectations and address customer concerns.

 

You will have

  • HR Generalist experience, preferably in an HR services environment.

  • Diploma/ Degree in Human Resource, Psychology, Business Administration, or any other related field.

  • Ability to thrive in an ambiguous and multicultural environment working across borders. 

  • Experience effectively working in a matrix organisation across geographies and divisions.

  • Min 2-3 years of related working experience in an HR area and/or working experience in a team and service delivery or customer care environment.  

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