Head of Service Delivery, Securities Services

Job Title: Head of Service Delivery, Securities Services
Contract Type: Permanent
Location: Kuala Lumpur
Salary: Above RM25,000
Contact Name: Sheni Krishnan
Contact Email:
Job Published: March 21, 2017 11:46

Job Description

About our client

Our client is a largest MNC bank in Malaysia, offers a full range of personal and commercial services from a network of branches and direct channels


About the role

This role is to lead and manage the Securities Services Operation, a high profile management position accountable for building scalable Custody based operation to provide foundation to support significant future offshore growth aspirations of the business. 


Your responsibilities:

  • Provide continuous process improvement ideas and smooth migration of new functions from the onshore business partner.
  • Accountable for financial planning to achieve cost targets.
  • Set, manage and execute the annual budget and rolling operating plan and achieve cost management and saving targets for the business.
  • Implement effective management and performance reporting to monitor ‘service quality’ and ensure appropriate metrics are in place to meet and exceed service standards and targets.
  • Provide input on global and regional operational committees.
  • Develop and maintain a professional, high quality operation and establish & maintain appropriate operational governance structure.
  • Effectively drive and manage change programmes to achieve business goals & provide effective control and risk management across operational disciplines.
  • Motivate team performance through effective communication and implementation of best practice to achieve department and business goals.
  • Position holder will need to be based offshore in Kuala Lumpur and be willing to travel other locations and onshore global stakeholders as necessary.

You will have:

  • Knowledge of clients and products across range of securities services. 
  • Management position with exposure to external and internal stakeholders across multiple geographical locations.
  • Management position with exposure to remuneration, performance management, team building and staff development.
  • Fund Administration and or Custody, focusing on large scale back and/or middle office is preferred.
  • Strongly proactive and self driven and multi tasking across time zones.
  • Multi-cultural background or experience, ability to work across broad range of cultures in support of Group values and objectives.
  • Strong analytical skills, high attention to detail.
  • Solid planning and organisational skills, with a proven ability to prioritise competing demands and communicate this effectively. 
  • Proven ability to execute and deliver large change programmes, within an operational context
  • Strong focus on streamlining and standardisation.
  • Strong visionary leadership with high interpersonal skills necessary to direct and motivate a large team to achieve results.
  • Detailed knowledge of global market infrastructure.





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