Head of Operations

Job Title: Head of Operations
Contract Type: Permanent
Location: Singapore
Salary: SGD15,000-SGD20,000
Contact Name: Mark Ellwood
Contact Email:
Job Published: November 03, 2021 08:53

Job Description

About our client

Our client is driving the way food convenience is viewed and experienced worldwide.


About the role

Our client is looking for an experienced Head/Director of Operations to manage and scale the daily operations of a hypergrowth e-grocery business in APAC. You will wear many hats - meticulous planning to scale an exciting young business, instill operational efficiency in processes, drive continuous improvement in store operations, optimize their distribution strategy, oversee launch and maintenance of stores and above all, be a strong leader navigating the business forward.


Your responsibilities

  • Manage end-to-end operations for their business: i) Expansion and facility management ii) Supply Chain Management, iii) Warehouse operations, iv) Picker management, v) Customer experience, vi) Food safety.

  • Manage the expansion of their business to new locations and new categories across 12 countries, ensuring compliance with local legal/regulatory requirements.

  • Further optimize their supply/demand forecast, stocking process and distribution strategy to ensure high product availability, optimize inventory levels, and optimal space usage.

  • Drive continuous improvement of regional supply chain and in-store operations, focusing on speed, accuracy, scalability and efficiency.

  • Own operations related NPS metrics to ensure best-in-class customer experience and satisfaction.

  • Own operations P&L and drive improvements to key performance indicators such as: order fulfilment time, picker and Distribution Centre cost-per-order, fail rate, inventory accuracy, on-shelf availability and shrinkage.

  • Accountable to drive the operations financial performance by ensuring that budgeted productivity, labor, and other expenses are achieved.


You will have

  • Prior proven experience in Operations and the passion in building/managing cross-functional teams in a fast-paced environment.

  • Previous eCommerce, retail, supply chain, tech experience is preferred.

  • Familiarity with Warehouse Management Systems is preferred.

  • Strong project management skills, ability to manage multiple work streams in parallel, plan for projects, manage own time and priorities.

  • High proficiency with Microsoft Excel and PowerPoint skills is a must.

  • Excellent data analysis skills and experience solving complex operational problems.

  • Customer-centric mindset.

  • Self-driven with the ability to take on and create new assignments. Willing and eager to learn and deliver the extra mile.

  • Ability to work independently and within a team.

  • Adaptability to change and comfortable with ambiguity.



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