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Engagement Delivery Partner

Job Title: Engagement Delivery Partner
Contract Type: Permanent
Location: Singapore
Industry:
Salary: SGD15,000 - SGD20,000
Contact Name: Mark Ellwood
Contact Email: mark.ellwood@ellwoodconsulting.com.sg
Job Published: September 17, 2020 17:40

Job Description

About our client

Our client is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. They specialize in helping some of the world’s most established companies to stay the most loved brands in today’s fast-changing technology landscape by advancing every aspect of how they serve their customers: digitizing their products, services and customer experiences; automating their business processes; and modernizing their technology infrastructures.

 

About the role

As part of the Market Delivery Unit of ASEAN, the Engagement Delivery Partner (EDP) is a leadership role within the market delivery organization that provides leadership in ensuring delivery excellence for our client’s key customers, and delivering profitability with the portfolio of accounts. EDP is the key leader for supporting the target revenues and striving to exceed profitability targets.

The individual needs to have good experience managing multiple large-scale complex projects from delivery timeline, service level, profitability and customer satisfaction. Provides oversight to high value and quality delivery of transformative services, which requires close collaboration with practice lines to build and deliver growth in the areas of Digital Systems &Technology, Enterprise Application Services, Digital Businesses, and Consulting for any associated integration components/services.

 

Your responsibilities

  • Orchestrates delivery for the account and acts as a single point of contact for delivery discussions.

  • Works “2 in a box” with Client Partner (CP) to support client relationships (especially escalations and SLAs).

  • Specific responsibilities include:

    • 2-in-a-box to CP and makes joint decisions around revenue, margins and other critical account(s) decisions.

    • Owns end-to-end delivery as single point-of-contact for delivery commitments to client.

    • Owns and decides multi-service line solutions involving final bid estimation and solution review.

    • Develop and build sustainable delivery organization both at account/project levels.

    • Owns delivery accountability for the account and also drives delivery efficiencies.

    • Ensures monthly Margin forecast submissions.

    • Decides on ‘Cost of Delivery’ for clients, establishes budgets, success metrics and transformation roadmaps, engages client stakeholders for delivery reviews/issues.

    • Co-owns, along with CPs: reporting requirements related to projects, margin maintenance, revenue growth, NPS score, designing Profitability Enhancement Program and tracking, claiming change requests.

    • Responsible for people management (direct reports of program/project managers).

    • Involves in hiring decisions, finalizing appraisals and people development plans.

    • Responsible for overall motivation and morale of the associates in the account(s).

 

You will have

  • Proven delivery management experience with at least 15 years of experience managing multiple large-scale projects for large clients with complex and heterogeneous technology landscape, covering the full SDLC and knowledge in applying best practices/standard e.g. Agile, ITIL, CMMI, Six Sigma etc.

  • Experienced in Digital transformation journeys of the customer in technology areas including Data, Digital Engineering and Cloud.

  • Strong understanding of Singapore Government delivery, include contracting, government platforms (GCC, GDC, GPC, SingPass etc)

  • Degree in an IT related discipline. Certification from PMI or equivalent association required.

  • Ability to identify and drive issues to a quick resolution while balancing the needs of the business, the customer and the team; demonstrated ability to successfully manage multiple concurrent programs through prioritization.

  • Proven record in excellent team and organizational leadership skills working with senior management and individual contributors; extensive experience developing, managing and mentoring collaborative cross functional teams; ability to provide leadership and direction to project teams and the organization to ensure successful project execution; consummate team player with a positive, flexible and creative approach.

  • Demonstrate strong understanding of business, strategic direction, organizational structure and overall business goals in order to define and validate complete program requirements with business sponsors.

  • Ability to understand and apply technical solutions to business requirements to meet goals.

  • Able to speak clearly and persuasively in positive or negative situations and write clearly and effectively at a high level; excellent ability to communicate program vision and collaboratively align diverse organizations; must have strong presentation and group facilitation skills.

  • Strong experience and understanding of upsell/ cross sell to grow footprint in the designated account(s).

  • Strong understanding of technology trends and usage in company business areas.

 

Supervisory/Influence:

  • Accountable to senior management in providing regular account(s)/ project(s) status report.

  • Has authority to make account(s) related decisions.

  • High level of influence within the organization and with external customers / business partners.

  • Experience managing program/senior project managers as direct reports.

  • Strong client relationship and senior stakeholder management skill.

  • Strong conflict management skill.

 

People Interactions:

  • Within own team or department at leadership / strategic level.

  • Strong leadership with user/customer up to and including senior-level management.

  • Contact with peers, commercial, service line leaders & support teams in the organization at regional/ global level.

 

Success metrics and goals:

  • Revenue

  • Margin

  • Cost of Delivery

  • Delivery Performance

  • Client Satisfaction

  • Employee Engagement & Retention

 

 

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