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e-Commerce Experience Manager

Job Title: e-Commerce Experience Manager
Contract Type: Permanent
Location: Selangor
Industry:
Salary: RM15,000 and above
Contact Email: christine.owyong@ellwoodconsulting.com.my
Job Published: August 05, 2020 08:48

Job Description

About our client

Our client is US based Fortune 500 with more than RM 1,000mils in revenue.

 

About the role

We are looking for a leader who is capable leading the e-business and shopping experience with capacity working under matrix organization and has people management skills. You will report to the Head of Modernization with 2-3 direct reports to begin with.

The COVID-19 pandemic has turbocharged the mega trend ‘online is the new offline’; e-commerce has become increasingly important in the sales transactions and will be the turning point in generating growth amid of highly competitive, digitally savvy market.

 

Your responsibilities

Leading e-business & shopping experience through various e-platforms i.e. Web, Apps and other e-tools in a more modern way of doing business. Therefore, this job includes:

  • Build e-platform experience strategy for customers to consume products more conveniently by improving browsing as well as purchase experience.

  • Ensure providing the best online business environment though integrating current various e-platform of the business.

  • Enhance consumer’s frictionless purchase experience from registration to delivery and customer experience benchmarking industry leaders and other affiliate best practice.

  • From existing company website, branch out to social/app to support eCommerce, app for event/delivery etc.

  • Connect to Global, Regional and Local Digital to leverage current business tools and IT to ensure execution of e-commerce plans.

  • Lead the communication between various stakeholders in company to implement corporate e-commerce initiatives while planning, executing and validating the action plan. In addition, explore social selling initiatives under Global direction in order to attract customers in a more modern way of doing business.

  • Promoting new e-commerce initiatives or experiences.

  • You will be managing the e-commerce experience team will require motivating and supervising staffs. This includes the following:

    • Long-term vision & roadmap design for activating optimized e-commerce.

    • E-Commerce Experience Strategy development.

    • New social service design: social trend research, customer activation, user pain point & needs research, competitive study.

    • Design, manage & expand social selling experience: customer management, SOP, etc..

    • E-Commence Platform Performance analysis & enhancement.

    • Embedded service management: Event, Delivery, Customer care, etc..

    • Cross-functional stakeholder communication: Sales, Marketing, Digital.

    • Social Commerce tailored promotions: design innovative promotions customized for online savvy customers.

 

You will have

  • Capability of assessing a lot of information and using it to produce reports and recommendations. Therefore, need strong analytical abilities and good decision-making skills. You will collaborate with professionals in IT, sales and marketing, and are also required to address customer concerns and report to managers.

  • Excellent interpersonal skills, strong customer service skills and effective communication skills.

  • Problem-solving skills in order to effectively address client issue.

  • Preferably Managers specializing in E-commerce or equivalent.

 

Kindly contact Christine Ow Yong at christine.owyong@ellwoodconsulting.com.my or click APPLY. For more jobs, please visit http://www.ellwoodconsulting.com.my/