Job Description
About our client
Our client is US based Fortune 500 with more than RM 1,000mils in revenue.
About the role
We are looking for a leader who is capable leading the e-business and shopping experience with capacity working under matrix organization and has people management skills. You will report to the Head of Modernization with 2-3 direct reports to begin with.
The COVID-19 pandemic has turbocharged the mega trend ‘online is the new offline’; e-commerce has become increasingly important in the sales transactions and will be the turning point in generating growth amid of highly competitive, digitally savvy market.
Your responsibilities
Leading e-business & shopping experience through various e-platforms i.e. Web, Apps and other e-tools in a more modern way of doing business. Therefore, this job includes:
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Build e-platform experience strategy for customers to consume products more conveniently by improving browsing as well as purchase experience.
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Ensure providing the best online business environment though integrating current various e-platform of the business.
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Enhance consumer’s frictionless purchase experience from registration to delivery and customer experience benchmarking industry leaders and other affiliate best practice.
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From existing company website, branch out to social/app to support eCommerce, app for event/delivery etc.
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Connect to Global, Regional and Local Digital to leverage current business tools and IT to ensure execution of e-commerce plans.
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Lead the communication between various stakeholders in company to implement corporate e-commerce initiatives while planning, executing and validating the action plan. In addition, explore social selling initiatives under Global direction in order to attract customers in a more modern way of doing business.
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Promoting new e-commerce initiatives or experiences.
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You will be managing the e-commerce experience team will require motivating and supervising staffs. This includes the following:
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Long-term vision & roadmap design for activating optimized e-commerce.
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E-Commerce Experience Strategy development.
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New social service design: social trend research, customer activation, user pain point & needs research, competitive study.
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Design, manage & expand social selling experience: customer management, SOP, etc..
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E-Commence Platform Performance analysis & enhancement.
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Embedded service management: Event, Delivery, Customer care, etc..
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Cross-functional stakeholder communication: Sales, Marketing, Digital.
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Social Commerce tailored promotions: design innovative promotions customized for online savvy customers.
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You will have
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Capability of assessing a lot of information and using it to produce reports and recommendations. Therefore, need strong analytical abilities and good decision-making skills. You will collaborate with professionals in IT, sales and marketing, and are also required to address customer concerns and report to managers.
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Excellent interpersonal skills, strong customer service skills and effective communication skills.
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Problem-solving skills in order to effectively address client issue.
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Preferably Managers specializing in E-commerce or equivalent.
Kindly contact Christine Ow Yong at christine.owyong@ellwoodconsulting.com.my or click APPLY. For more jobs, please visit http://www.ellwoodconsulting.com.my/
