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Customer Support – Japanese Speaker

Job Title: Customer Support – Japanese Speaker
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM5,000 - RM 7,000
Contact Name: Maheswary Kandasamy
Contact Email: maheswary.kandasamy@ellwoodconsulting.com.my
Job Published: October 17, 2018 15:32

Job Description

About our client

Our client is a global business transformation company offering an integrated set of back-office and customer service support services.

 

One of the largest, independent process transformation companies in the world, serves clients in major industry verticals. With head office in New York, USA, they span 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

 

About the role

As a bilingual Customer Support Consultant, you will provide first class customer service clients via phone and e-mail. You are also expected to:

  • Assist customers via English or Japanese language.

  • Use provided tools and resources to resolve customer issues.

  • Adhere to client-defined processes and procedures and company policies.

  • Meet or exceed minimum requirements for productivity, availability and quality requirements.

  • Meet pre-determined targets.

  • Ensure proper documentation of activities in the client tool pertaining to customer problems, requests and actions taken.

 

You will have

  • Minimum JLPT 1 & 2.

  • Open for Malaysian & Non-Malaysians who can speak Japanese language (Speak, Read & Write).

  • Working knowledge on Microsoft Office applications.

  • Excellent communication in English and Japanese language.

  • Strong customer service skills.

  • Willing to work in Kuala Lumpur, Malaysia.