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Customer Service Representative, IT

Job Title: Customer Service Representative, IT
Contract Type: Permanent
Location: Kuala Lumpur
Industry:
Salary: RM5,000 - RM7,000
Reference: A000000 (ACIO-404823)
Contact Name: Chandra Surya Govindarajoo
Contact Email: chandrasurya.govindarajoo@ellwoodconsulting.com.my
Job Published: August 01, 2019 13:07

Job Description

About our client

A US based on-demand software supplier & Global IT Shared Services, expanding their IT team.

 

About the role

We are growing and fast these days! Our next stop is Kuala Lumpur and we are looking for someone to support our transport community in APAC. 

 

Your responsibilities

  • Manage incoming calls, live chat, e-mail and service desk entries.

  • Identify and assess customers’ needs to achieve satisfaction.

  • Ensure critical customer issues are addressed quickly and effectively.

  • Review and update knowledge base content as new knowledge is discovered.

  • Ensure escalation and production support processes are followed.

  • Act as the glue between our customers and our platform users.

 

You will have

  • You speak native Vietnamese, Japanese or Korean and have a good proficiency in English.

  • You have 2+ years’ experience in a similar position.

  • You have a good feeling for technology.

  • You possess Bachelor’s Degree in Computer Science/Information Technology/Business or equivalent.

  • You are willing to work on shift, weekends and public holidays.

  • Logical approach and excellent problem-solving skills.

  • You have attention to detail and ability to troubleshoot and provide feedback and solutions.

  • Must be able to work well both in a team environment and independently under minimal supervision.

  • Ability and willingness to learn new technologies, on own initiative.