Collections Associate (Mandarin Speaker)

Job Title: Collections Associate (Mandarin Speaker)
Contract Type: Permanent
Location: Kuala Lumpur
Salary: Below RM5,000
Contact Name: Jasmine Chua
Contact Email:
Job Published: June 18, 2018 09:17

Job Description

About our client

Our client is a large MNC focused on industrial gas. They are looking for a Collections Associate to support the China team.


About the role

The Collections Associate is responsible for the collection of accounts receivables for an assigned portfolio of customers. In addition, the Collections Associate is responsible to assist in the execution of credit policies, conduct customer collection calls, and coding receivables documents as collectable or disputed. The position is also responsible for researching on account money to determine the appropriate course of action. The Collections Associate is also expected to conduct regular check points with the appropriate commercial representatives to discuss trade receivable transactions as well as issues that require commercial assistance to resolve.


Your responsibilities

  • Collection of all open invoices for customers in their assigned portfolio.

  • Present, organize, and convey problems or issues within and across other functions and within the organization, taking into account the business needs.

  • Exercise judgment within defined practices and policies to determined appropriate action.

  • Provide administrative support in monitoring customer collection cycle and conduct credit control / receivable collection actions on customers who are late in payment.

  • Assist to pursue overdue accounts by utilizing phone collection techniques, dunning letters and collection agencies or legal counsel.

  • Support the business by providing alternative collections solutions.

  • Review and take appropriate follow up action with the commercial sales, customer service and AR technicians.

  • Administer the Collections Escalation Process.

  • Administer the Disputed Invoice and Short Pay Coding Process including daily assignment of reason codes and complaint recording for all appropriate instances related to their assigned portfolio of accounts.

  • Research, investigate and resolve issues involving on account money (credits or overpayments).

  • The Credit and Collections Associate is expected to be able to deliver results and reach the goals set by the organization

  • Interface with Customer, Business Area, Accounts Receivable, Billing Analysis and Customer Master Data.

  • Work with Business Area Representatives and Customer Master Data to ensure SAP is updated with correct and current information.

  • Utilize the SAP UDM Dispute system and process to record Customer billing disputes to enable the Billing Analysis team to begin resolution.

  • Interface with the Customer and Accounts Receivable to resolve on-account (credits) and payments, as well as miss-applied payments.

  • Other responsibilities as defined by the Collection Supervisor.


You will have

  • Associate Degree or equivalent required; Bachelor’s Degree desirable.

  • 2 years’ collections or related experience in a high transaction industry.

  • Strong problem-solving and communication skills.

  • Strong organizational skills, ability to multi-task and be flexible when changes in work assignments or special projects are necessary.

  • Ability to work independently as well as a part of a team.

  • Knowledge of Microsoft Office Applications such as MS Excel and MS Word.

  • Experience in SAP ERP system, SAP-FSCMs.

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