Collection Team Lead (US Shift)

Job Title: Collection Team Lead (US Shift)
Contract Type: Permanent
Location: Selangor
Salary: RM7,000 - RM10,000
Contact Name: Jay Kumari Nandha Kumar
Contact Email:
Job Published: April 20, 2021 10:03

Job Description

About our client

Our client is a US based MNC in Petaling Jaya with a global revenue of more than USD 2.8 billion.


About the role

You will be leading the Collection team supporting US region, with an expectation to contribute and to suggest new processes to the team when necessary.

You are required to work in US shift hours (Mon-Fri, 9pm-6am).


Your responsibilities

  • Managing a team of 4-6 team members.

  • Good collection strategy to maximize collection and risk mitigation.

  • Strong communication skills to build and maintain strong relationships and effective interface with customers with good business sense.

  • Ensure that terms of payments and credit limits are respected.

  • Monitor customer credit terms to minimize risk of bad debts.

  • Ensure customers operational follow up (unsolved disputes, delivery policy).

  • Cash and debt collection via telephone/mail/liaison visits.

  • Liaise with Business and Customer Support Management for identifying and resolving problems.

  • Provide training to team members and involved in process improvement.

  • Review Team forecast and mitigate collection shortfall.

  • Manage Region DSO.

  • Support Control Compliance and SOX requirements and policy implementation.


You will have

  • Min 5-10 years of experience in O2C Collection function.

  • Preferable to have Process Improvement experience.

  • Must have People Management experience. Senior Analyst with leadership experience are encouraged to apply.

  • Able to communicate in fluent English.

  • Excellent relationship management skills and business partnering.

  • Excellent Communicator and stakeholder management.