Collection Specialist

Job Title: Collection Specialist
Contract Type: Permanent
Location: Selangor
Salary: RM5,000 - RM7,000
Contact Name: Jay Kumari Nandha Kumar
Contact Email:
Job Published: April 19, 2021 15:29

Job Description

About our client

Our client is a US based MNC in Petaling Jaya with a global revenue of more than USD 2.8 billion.


About the role

You will be part of the Collection team supporting US region, with an expectation to contribute and to suggest new processes to the team when necessary.

You are required to work in US shift hours (Mon-Fri, 9pm-6am).


Your responsibilities

  • Make daily calls or emails to check for payment status and maintaining customer relations.

  • Manage Credit Block and Daily release of Orders -with payment commitment.

  • Reconciliation between customer’s payment details against our system report.

  • Monitoring of outstanding accounts.

  • To follow up with stakeholders on dispute items resolution timely.

  • Prepare monthly reports and forecast.

  • Contact delinquent customers to negotiate repayment.

  • Review delinquent accounts and propose relevant remedial actions.

  • Prepare, analyse, comment and review DSO and overdue reports for Business Units.

  • Support team colleagues according to back up plan and on ad hoc basis if required.

  • Compile weekly and month collection results.


You will have

  • Min 3-6 years of experience in O2C Collection function.

  • Preferable to have Process Improvement experience.

  • Able to communicate in fluent English.

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