Collection Manager, APAC (Shared Services)

Job Title: Collection Manager, APAC (Shared Services)
Contract Type: Permanent
Location: Kuala Lumpur
Salary: RM10,000 - RM15,000
Contact Name: Maheswary Kandasamy
Contact Email:
Job Published: April 24, 2018 16:43

Job Description

About our client
Our client is one of the major Shared Services in the market.    



About the role

The incumbent will be responsible for overseeing the entire debts collection activities for Asia Pacific region. Provide business partnering by active interaction with credit risk managers, sales and controlling of business units and act as focal point of contact with internal and external related parties for active reminding activities.


Your responsibilities

  • Responsible for the debt collection team for Asia Pacific.

  • Design and develop the concept, strategy and in charge of the implementation for the set-up of a professional debt collection team to provide active reminding services covering all subsidiaries in Asia Pacific and other entities in service scope with pre-determined service level and quality.

  • Ensures the team’s capabilities by choosing suitable staff, determining team size, setting quality standards that apply across teams, and further developing the specialized training program, leads teams through change processes.

  • Ensure the knowledge transfer and best practice sharing ideally from the debt collection team with necessary adjustment to common practice in the Asia Pacific region to ensure the efficiency and effectiveness of active reminding activities in the region.

  • Develop sufficient succession plan to ensure the sustainability of the team’s operation including build-up of local personnel resources and expertise.

  • Responsible for overseeing the entire debts collection activities in Asia Pacific.

    • Accomplishes debt collections team's human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions, recommending compensation actions; adhering to policies and procedures, responsible for knowledge build up to carry out active reminding activities.

    • Provides leadership for direct reporting employees by agreeing upon objectives and regularly evaluating work performance through continuous feedback and semi-annual employee interviews as well as year-end performance evaluation.

    • Further develops direct reporting employees by identifying their strengths and areas for growth, and by agreeing upon, performing and evaluating corresponding measures. Identifies and names potential candidates, creates appropriate development tasks for potential candidates.

    • Directing a team of professional staff in the daily management of the active reminding and debt collection activities covering organization dunning letters and collection mails / calls.

    • Meet operational standards by contributing information to strategic plans and reviews, implementing production, productivity, quality, and customer-service standards; resolving problems, identifying system improvements, and set-up KPI for performance tracking and improvement.

    • Ensuring individuals’ deliverables are realistic and obtainable, utilize current ERP and reporting tool to provide individuals with the tools they need to achieve objectives.

    • Weekly pulse with collectors to prioritize weekly contacts, maximize cash collections and reduce outstanding receivables.

    • Work on constant process improvement and strategy adjustment to achieve higher efficiency in debt collection.

  • Provide business partnering by active interaction with local credit risk managers, sales and controlling of business units, corporate and regional credit risk management units.

    • Use appropriate communication and coordination to ensure good collaboration with the partners in an atmosphere that promotes multi-trust, innovation and change.

    • Organize regular exchange of overdue status and active reminding activities with country credit risk managers.

    • Analyze of overdue status per business units and discuss with sales and controlling units about improvement measures on the regular basis.

    • Update corporate and regional credit risk management units by timely reporting and regular updating of overdue status, KPI development and measures in place.

  • Act as focal point of contact with internal and external related parties for active reminding activities.

  • Initiates and coordinate with internal related parties for projects for further developing and optimizing the service processes.

  • Acts as liaison between the company and external parties (e.g. auditors, insurance agencies, collection agencies) to meet information needs.



You will have

  • Bachelor degree in accounting/finance/business, or communication/psychology accomplished with business studies, MBA or Master degree highly welcome.

  • Minimum 6 years working experiences with minimum of 3 years leadership experiences in a finance shared service center organization, ideally in debt collection, or with debt collection agencies, ideally with regional coverage and have working experiences with debt collection team, working experiences within sales organization a plus.

  • Very good understanding of accscunts receivables management and debt collection services within finance shared service center.

  • Understanding of debt collection market practices and knowledge on debt collection agencies in Asia Pacific 

  • Very strong communication and interpersonal skills, good project management skills, good understanding of business needs and have high customer focus.

  • High team spirit and ability to motivate and develop team members to achieve targets.

  • Ability to continuously improve and innovate processes.

  • Good in standard Microsoft Office software (word, excel) and first experience with SAP.

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