Cash Application Manager

Job Title: Cash Application Manager
Contract Type: Permanent
Location: Kuala Lumpur
Salary: RM7,000 - RM10,000
Contact Name: Maheswary Kandasamy
Contact Email:
Job Published: April 18, 2019 13:40

Job Description

About our client

Our client is an established shared service, located in the urban city of KL. 


About the role

This position will be the process leader for the cash application team and reports to the Asia Customer Support Services Manager under GBSS. The preliminary responsibility is to provide Accounts Receivable Accounting services at global level which is for all regions (Asia, Europe and North America). This position will lead the Payment Application teams to work on process alignment across regions and drive continuous improvement.


The incumbent is recognized as the primary contact for banks, IT, customer service and treasury for issues related to cash application. The incumbent will also provide essential support in developing processes for acquisitions/ divestitures/ new initiatives. 


This position requires frequent interaction with customer service and credit collection to resolve cash application issues. The incumbent must possess the ability to perform detailed account audits and clearly document findings. 


The incumbent must possess thorough understanding of the cash application process. Problem-solving skills, the ability to develop new initiatives and implement procedural changes are necessary to ensure all cash application processes are functioning in compliance with company policies and practices.  The incumbent must keep abreast of any changes implemented by the banks, IT, customer service, and treasury.



  • This position is responsible to support the Asia Customer Support Services in the area of Cash Application and Accounts Receivable to ensure department KPIs are met and drive performance in team for timely offsets of payment. 

  • The incumbent will oversee a team of 30~34 FTEs and lead the team to ensure fast resolution of cash application issues and other impediments to an effective collection process. The position requires working knowledge of SAP sales/distribution, SAP finance and related processes as well as an understanding of all business segments in the region. 

  • Ensure that Cash Application processes and related documents are consistent worldwide while still meeting legal and regulatory requirements for each country.

  • Drive and implement processes in the Cash Application team that is consistent both regionally and globally, and achieve optimum effectiveness regarding service and cost.

  • Identify work processes within the customer support team to ensure smooth handovers and proper communication within the teams.

  • Work on cross-global activities to provide global workload balancing when required.

  • The daily prioritization of incoming work to ensure the Cash Application team process all transactions in accordance with agreed service levels.

  • Work with the SAP project staff to coordinate and support changes in systems and processes. Evaluate and implement modifications of relevant electronic tools.

  • Provide on-going support of SAP releases and future acquisitions and compliance with regulatory requirements.

  • Establish, document, update and test system of internal controls in accordance with requirements of Sarbanes-Oxley (SOX) section 404. 

  • The day to day supervision of the Cash Application team leads/ supervisors and teams including the review of work, coaching, appraisals and identification of development opportunities.

  • To identify and drive improvements through CI Projects and Global Project Meetings in order to improve overall department efficiency (Cash Allocation and Transactions) and productivity within the individual team members.

  • Liaise with counterparts, provide support to other areas and joint resolution of challenges when requested and back up Cash Allocation Team Leads.

  • To drive and meet all of team’s KPIs.


You will have

  • The individual should have 5-6 years in the area of financial and /or transactional processing with good experience in financial accounting, internal controls, reporting and analysis.

  • Strong analytical, communication, interpersonal skills and leadership skills are required.

  • The incumbent should have a broad understanding of Air Products revenue cycle and the internal functions that the Cash Application services; i.e. Customer Service, Credit and Collection, Accounting Operations & Reporting.

  • The candidates should be Bachelor Degree in financial Accounting with fluent English language skill.

  • 5 years of accounts receivable and SAP experience is preferred.

  • Good command of English is necessary and ability to speak/read Chinese will be an added advantage.

  • Must be able to work odd hours and non-Malaysian holidays according to specific region operation requirement.