Associate Director

Job Title: Associate Director
Contract Type: Permanent
Location: Singapore
Salary: Attractive
Contact Name: Shashi Natrajan
Contact Email:
Job Published: February 20, 2019 12:42

Job Description

About our client

Our Client is a Global Financial Services firm 


About the role

Responsible for supporting Head and Technology Operations and Infra Services in delivery of managed IT services including Infrastructure, cyber-security, Service management and Application management 


Your responsibilities

  • Primary accountabilities: manage and run security operations and Governance, Risk & Compliance 

  • Oversee Security operations 

  • Lead development and implementation of enterprise security strategy 

  • Design and oversee implementation of disaster recovery principles 

  • Ensure enterprise-wide compliance with security policies 

  • Oversees Governance, risk & compliance  


Secondary: Run service management 

  • Lead and manage partners with regard to infrastructure & helpdesk services; ensure on-budget delivery of KPI’s

  • Support in strategic planning and vision development of Application services, Network services, Infra services and Data center operations 

  • Partner with Vendors to identify root cause and troubleshoot complex IT issues 

  • Lead design and implementation of a defined IT service management framework including project milestones and SLAs; communicate to broader leadership team 


Required Knowledge & Skills: 

  • 8 years of experience in Enterprise IT managing outsourced IT services

  • Demonstrated experience and knowledge across all facets of technology services, Cyber/IT Security and infrastructure (e.g., cloud environments, data center operations)

  • Minimum CISSP, CISM and / or CISA

  • ITIL Practitioner certification with Intermediate Certification of Service Operation (SO), Continual Service Improvement (CSI), Ops Support and Analysis (OSA) and Service Offering Agreement (SOA). ITIL Expert certification will be ideal

  • Strong customer service focus and experience working with both end users and senior leadership

  • Strong project management skills ability to work in strategic and operational environments

  • Excellent written and verbal communication

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