Job Description
About our client
Our Client is a Global Financial Services firm
About the role
Responsible for supporting Head and Technology Operations and Infra Services in delivery of managed IT services including Infrastructure, cyber-security, Service management and Application management
Your responsibilities
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Primary accountabilities: manage and run security operations and Governance, Risk & Compliance
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Oversee Security operations
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Lead development and implementation of enterprise security strategy
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Design and oversee implementation of disaster recovery principles
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Ensure enterprise-wide compliance with security policies
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Oversees Governance, risk & compliance
Secondary: Run service management
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Lead and manage partners with regard to infrastructure & helpdesk services; ensure on-budget delivery of KPI’s
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Support in strategic planning and vision development of Application services, Network services, Infra services and Data center operations
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Partner with Vendors to identify root cause and troubleshoot complex IT issues
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Lead design and implementation of a defined IT service management framework including project milestones and SLAs; communicate to broader leadership team
Required Knowledge & Skills:
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8 years of experience in Enterprise IT managing outsourced IT services
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Demonstrated experience and knowledge across all facets of technology services, Cyber/IT Security and infrastructure (e.g., cloud environments, data center operations)
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Minimum CISSP, CISM and / or CISA
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ITIL Practitioner certification with Intermediate Certification of Service Operation (SO), Continual Service Improvement (CSI), Ops Support and Analysis (OSA) and Service Offering Agreement (SOA). ITIL Expert certification will be ideal
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Strong customer service focus and experience working with both end users and senior leadership
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Strong project management skills ability to work in strategic and operational environments
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Excellent written and verbal communication
