Job Description
About our client
An MNC based provider of cloud-based, on-demand software for supply chains for various industries.
Your responsibilities
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Interact with our customers and their sales channel partners in Asia Pacific region to collect, process, validate and analyze channel sales and inventory data on behalf of our customers.
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Language translation for sales and inventory data processing, and exception communications.
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Ensure sustainable and high-quality deliverables for customers.
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Analyze channel sales and inventory data looking for trends and potential errors.
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Interact with our customers and global teams to answer questions about the channel data.
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Develop strong understanding of tools and technologies used to deliver services to its customers.
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Ensure that SLA is met for the channel sales and inventory data, from receiving feed to feed out.
You will have
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The ideal candidate must demonstrate high degree of ownership, be self-motivated, and be on top of operational processes to meet all agreed SLAs with the customers.
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Strong experience in reporting, data mining and ad-hoc analysis; a knack for finding inconsistencies and trends in data – and be able to investigate the reasons. Also, involves thorough investigation through Internet research (where necessary) before translating Channel Partner Names from local language to English or vice versa.
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Must be proficient in English and Chinese (Mandarin, Simplified and Traditional). Japanese will be an added advantage.
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Maintain accuracy in translating email content from local language to English or vice versa without losing the essence of the content.
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Must possess excellent written and verbal communication skills, to be able to understand the requirements / questions presented by internal teams and customers and respond effectively.
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Rigorous follow-up with Channel Partners in local language for reports submissions or resubmissions if inconsistencies or errors are identified.
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Must have Excel skills - comfort with pivots, functions and experience of designing small models within excel is preferred. Experience with macros is a big plus.
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Fresh graduates encouraged to apply.